The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
As a Talent Acquisition Partner (TAP) for our US Sales & Marketing team, you will be responsible for end-to-end recruitment efforts for our US Consumer Services business. This is a high impact role that will allow you to partner closely with the US business leaders across multiple talent verticals.
ResponsibilitiesLead the full lifecycle hiring process for a designated hiring portfolio
Create/Own the development of the talent acquisition strategy for relevant Business Units in order to deliver on hiring priorities/needs
Develop an established business acumen to drive a better hiring and candidate experience
Own relationships with internal stakeholders providing regular updates and strategic advice throughout the recruitment process
Maintain recruitment metrics to share at any point in time
Leverage market intelligence and industry trends, including target companies and organizations, to build candidate slates
Identify channels to source and recruit diverse candidates and build pipelines of qualified profiles across different levels and skill sets in the business
Manage the candidate lifecycle to deliver high candidate experience
Attend and lead the briefing meetings and participate in job scoping discussions as needed
Collaborate with internal CEG colleagues to ensure alignment on recruitment strategy
Help ensure company complies with laws and regulations as it relates to online sourcing, recruiting, and hiring practices
Minimum Qualifications:
Proven experience in managing the end-to-end recruitment lifecycle
Hyper focus on creating an excellent candidate and hiring leader experience
Self-sufficient and able to work with little direct supervision
Demonstrated ability to work in a team environment
Strong written and verbal communication
Ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly
Comfortable collaborating and bringing ideas to the attention of the whole team
2-3 years years experience
Preferred Qualifications:
Full lifecycle, corporate recruiting or related experience preferably with exposure to financial services or Operations
Experience with recruitment tools, technologies, and platforms such as Oracle, LinkedIn Recruiter, and/or others
Experience working in a compliance driven organization
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Proven experience in managing the end-to-end recruitment lifecycle
- Hyper focus on creating an excellent candidate and hiring leader experience
- Self-sufficient and able to work with little direct supervision
- Demonstrated ability to work in a team environment
- Strong written and verbal communication
- Ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly
- 2-3 years experience
- Experience with recruitment tools, technologies, and platforms such as Oracle or LinkedIn
- Experience working in a compliance driven organization
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
