Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Why work for Genesys?
- We are an AI Experience Orchestration cloud software company and global leader, so we want someone that desires to be a part of our fast-paced, innovative culture.
- Work with an experienced team that is focused on making Genesys a talent destination to drive company initiatives.
- Be part of our team of experts that have a passion for hiring in a fun work environment.
- Encourage and influence hiring teams to be pro-active talent scouts.
What this role isn’t:
This isn’t a transactional recruiter job. You are proactive and will own the relationship with the hiring manager and be invested in the candidate experience and the hiring results. This isn’t just about filling jobs.
What this role is:
In this role, the primary responsibilities will include (but are not limited to):
- The Talent Acquisition Partner will work closely with hiring teams to determine recruitment needs and develop a hiring strategy for each role using data and analytics.
- Identify, source, and attract hard to find passive talent using various tools such as AI sourcing (Findem), social media, LinkedIn, and other sourcing techniques.
- Identifies and engages with high-potential candidates through targeted sourcing strategies.
- Creates targeted recruiting and talent engagement campaigns via Findem specifically tailored to nurture pipeline talent and maintain their interest in the company.
- Tracks results of outreach efforts to measure the effectiveness of campaigns and refine communication strategies for optimal candidate engagement.
- Driving all aspects of the recruiting life cycle, becoming an expert within a talent segment that sees engagement and results.
- Ensuring our HR system (Workday) is up-to-date, while actively demonstrating a strong attention to detail throughout the recruiting process.
- Conducting sourcing strategy calls with Hiring Managers and providing talent insights to ensure clarity on the search criteria.
- Working closely with hiring teams and run a strong and smooth process working within our SLA and KPI’s.
- Maintain and promote company policies and procedures pertaining to the established recruitment process.
- Participation in the relevant career fairs, local job fairs, and professional events to support the Company Brand and growth plan.
- Collaborates with stakeholders and provide information on the market trends.
- Compliant to GDPR regulations
What you’ll need to excel in this role:
- Experience managing all aspects of the recruiting process while ensuring our system of record (Workday) is current and aligned to our Service Level Agreement.
- Be a champion for Diversity! Drive DE&I initiatives and help educate managers on the Genesys diversity charter, and the value of diverse candidate slates.
- Competent sourcing skills with the capability to find passive talent within specific talent segments for both technical and non-technical roles. Ability to utilize AI sourcing tools and social media to create and drive social engagement with candidates and hiring teams.
- Experience partnering with business leaders and HR in a highly competitive candidate market. You will lead discussions with hiring teams on best practices in the recruiting process, interviewing, and selection of candidates.
- Ability to think creatively and share ideas to drive innovation, and experience leading projects to enhance the TA process.
- Strong business acumen with high level written and verbal communication.
- Experience and passion for working in a digital SaaS organization.
- Integrity, a positive attitude, creativity, and collaboration will be key to your success in this role.
- Growth mindset, open-minded, proactive, experience effectively working with people from different backgrounds and cultures
- 3+ years of direct search experience.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the Philippines.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
