Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56% from Fortune-500 clients.
Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56% from Fortune-500 clients.
Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Job Description
Sutherland is looking for a Manager of Talent Acquisition to lead high volume recruiting for our Bulgaria locations. The TA Manager will develop and implement successful programs and processes that enhance the talent pipeline for early career positions across key functions and deliver an excellent candidate experience. This role will lead high volume recruiting teams in Sofia, Burgas and Varna and will be based in our Sofia site.
KEY RESPONSIBILITIES:
- Lead and manage high volume recruiting teams in Sofia, Burgas & Varna
- Develop and implement impactful talent acquisition programs and processes
- Apply recruiting and operations knowledge to successfully lead projects from original concept through final implementation
- Drive performance and efficiency by implementing recruitment management best practices and improvements to the recruitment process
- Plan, manage, monitor and report on all aspects of projects and programs
- Identify roadblocks and overcoming obstacles while promoting growth and creating a positive candidate and hiring manager experience
- Improve the sourcing process through the identification and execution of additional sourcing techniques, including the evaluation of channels and the management of sourcing resources
- Develop and maintain a high-performance culture by providing leadership and guidance to team members
- Act as a change champion for new initiatives and processes
- Promote diversity by spearheading recruitment strategies and ensuring recruiters are using sourcing techniques and tools that reach diverse populations
- Continuously improve the quality of recruiting efforts and talent entering the organization through regular assessments and evaluations of processes
- Support the success of the talent acquisition strategy by identifying and selecting media, technology and social solutions
- Implement metrics that evaluate the effectiveness of talent acquisition programs and create audit cadence to include compliance and productivity evaluations
- Develop and implement strategic recruitment plans after analyzing data and results, comparing strategy and targets and communicating status to determine an action plan
Qualifications
- 5+ years of Talent Acquisition leadership experience at the Manager or Senior Manager level (must have led a team of at least 8-10+ Recruiters)
- BPO/IT Talent Acquisition leadership experience preferred
- MUST be able to work onsite w/in our Sofia location
- Solid time management skills with an ability to manage a team of high volume recruiters
- Experience attracting large talent pools in a competitive market and managing large scale hiring ramps within a tight timeline
- Expert knowledge of local market recruitment trends, technologies, staffing and employment practices
- Strong knowledge of various job ports and experience working with Applicant Tracking Systems (ATS) and/or Candidate Management Systems (CMS)
- People management experience with a proven track record of driving performance
- Proficient with Microsoft Word, Excel, PPT and Outlook
- Strong stakeholder management and process management skills
- Excellent verbal and written communication skills
- Excellent English language skills required
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
