At Batmaid, we’re on a mission to bring peace of mind into people’s homes and fairness into the cleaning industry. As Europe’s leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals.
To support the growth of our office in Lisbon, we are looking for a proactive, organized, and people-oriented Talent Acquisition / HR Generalist to join our growing team. In this role, you will be the primary engine for our local hiring efforts while ensuring our day-to-day HR operations and office environment run smoothly.
This is a dynamic position where you will spend the majority of your time driving Talent Acquisition to staff our call center (both French Speaking and German speaking teams) while also managing payroll administration, providing crucial on-site HR support to our operations leadership, and overseeing general office management.
Talent Acquisition (70%)
- High-Volume Recruitment: Lead the end-to-end recruitment process primarily for local call center operators, ensuring a steady pipeline of qualified candidates.
- Support Function Hiring: Source, interview, and hire for various local support and administrative functions as the Lisbon office scales.
- Candidate Experience: Manage job postings, screen CVs, conduct initial interviews, and coordinate final interviews with hiring managers while ensuring a positive experience for all applicants.
- Onboarding: Facilitate the HR onboarding process for new hires to ensure a smooth transition into the company.
On-Site HR & Office Management (20%)
- Operational Support: Partner directly with the Director of Operations to support daily team management and cultivate a healthy work environment.
- Employee Relations: Boost employee's moral, increase engagement, guide and manage performance reviews, disciplinary actions, warnings, and terminations.
- Legal Compliance: Liaise with our external employment lawyers when necessary to ensure all HR actions comply fully with Portuguese labor laws.
- Office Management: Ensure the Lisbon office is a welcoming and productive environment. This includes managing office supplies, coordinating with vendors (e.g., cleaning, facility maintenance), and ensuring workstations are set up and ready for new hires.
- Event Coordination: Organize basic local team-building activities or in-office perks (e.g., team lunches, milestone celebrations) to boost employee engagement.
Payroll & Administration (10%)
- Fiduciary Liaison: Act as the primary point of contact between the company and our external payroll fiduciary.
- Payroll Input & Checking: Accurately gather, input, and verify monthly payroll data (e.g., attendance, overtime, bonuses, absences).
- Finance Coordination: Liaise seamlessly with our internal Finance department to validate payroll data and ensure timely and accurate execution of monthly salary payments.
- Administrative support: drafting employment contracts, certificates, all legal HR documents related to our employees.
Requirements
Experience: 3+ years of experience in Human Resources, ideally with a strong background in high-volume Talent Acquisition, BPO, or call center environments. Prior experience with People Management a strong plus.
Local Knowledge: Solid understanding of Portuguese labor laws, particularly regarding contracts, disciplinary procedures, and terminations.
Language Skills: Native or bilingual German, and professional proficiency in English (written and spoken). Fluency in French and/or Portuguese is a strong plus.
Attention to Detail: High accuracy in data entry and review, specifically for handling sensitive payroll information.
Communication: Excellent interpersonal skills with the ability to manage difficult conversations and build trust with both entry-level operators and senior leadership.
Adaptability: Ability to thrive in a fast-paced environment and juggle recruitment targets with daily administrative and facility duties.
Benefits
-Working for an international Swiss company
-Competitive compensation
-Performance related short term incentive
-Private health insurance in addition to base salary (details to be provided upon Onboarding)
-Meal allowance in addition to base salary: (tax free, provided through meal card (UP)
-Monthly transportation allowance in addition to base salary: 40 Euros gross
Skills Required
- 3+ years of experience in Human Resources
- High-volume talent acquisition experience, ideally in BPO or call center environments
- Prior people management experience
- Solid knowledge of Portuguese labor laws (contracts, disciplinary procedures, terminations)
- Native or bilingual fluency in Portuguese and professional proficiency in English
- Payroll administration experience, high accuracy in payroll data entry and verification
- Experience liaising with external payroll fiduciaries and coordinating with Finance
- Strong interpersonal and communication skills; ability to manage difficult conversations and performance issues
- Office management experience, vendor coordination, and basic event/team activity organization
- Ability to work in a fast-paced environment and manage multiple recruitment targets and administrative duties
What We Do
Batgroup SA is a group with one mission in mind: to better fight the black market. Batgroup is composed of three companies: - Batmaid: the platform to book a cleaning service. Batmaid is the employer of the agents - Batwork: the marketplace to find and recruit your cleaning employee - Batsoft: the platform to declare, insure and manage your cleaning employee It was necessary for us to create the full range of services relating to the home cleaning sector in order to pursue our mission and reinforce our impact
