Tactical Services Specialist

About flyExclusive 

flyExclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. From our world-class Jet Club to our unmatched private jet charter, clients who fly with us receive a curated private jet experience that anticipates their needs for comfort and style. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before. 

Why flyExclusive? 

As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up flyExclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians. If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at flyExclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company. 

If that sounds like you, come and work with us at flyExclusive! We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth

Job Summary

The Tactical Services Specialist owns the day-to-day service execution of every member and charter client flight, while preparing and setting up the following day's flights. This role ensures a seamless, white-glove experience across all operations by anticipating client needs, coordinating the details of each trip, and resolving issues in real time.

Key Responsibilities

• Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.
• Utilize expert knowledge of potential operational impacts as well as company products, programs, fleets and internal processes to provide clients with optimal trip solutions.
• Collaborate with Operations Command Center team members (Duty Manager, Scheduling, Crew Scheduling, Dispatch) and Experience Concierge and Member Services team to ensure day-of flights are executed successfully along with the setup of the next morning’s flights.
• Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.
• Provide timely updates to any flight when could be or is suffering from an operational issue.
• Exemplary communication, including impeccable phone conversation skills as well as written communications supporting all our customer types.
• Ability to provide consistent professional communication in deescalating high intensity situations.
• Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Required Qualifications

• High school diploma or equivalent
• Proven customer service abilities
• Proven consistency in a fast-paced environment
• Strong interpersonal communication skills
• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Preferred Qualifications

• Associate's degree in related field 
• 3 to 5 years of Customer Service Experience, preferred in the aviation industry

Key Skills

• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
• Effective time management 
• Attention to detail
• Focus on excellence
• Adaptability
• Professionalism in hard conversations
• Other cognitive processing
  • Problem finding and solving
  • Multi-tasking
  • Detail orientation
  • Reasoning and connecting ideas
  • Adept quick learning 
• Prioritizing, time management and organizational skills
• Great relationship management skills and openness to feedback

Work Environment 

• Raleigh office (not a remote or hybrid position) 

• Typical office and computer lab environment 

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Dress Code 

• Well-groomed appearance 

• Adherence to department dress code 

Travel 

• Limited travel may be required 

EEO Statement  

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.