Communications, Reporting & Analytics (CRA) is part of Citi’s COO Controls organization, which supports the Enterprise by creating and implementing methodologies to measure and escalate Operational Risk. The team develops and maintains reports and tools and is responsible for leading projects and automation efforts to lead and deliver transformational efforts across the firm.
The individual in this role will report to the Controls Reporting Automation Lead. The team is responsible for the management, oversight, and implementation of global projects that enhance Citi’s ability to proactively detect, measure and manage Operational Risk and other functions as needed. This role requires an individual with strong experience building BI solutions and a desire to work in a fast pace, agile and dynamic environment where priorities and expectations change.
Responsibilities:
The person in this role will be responsible for the design and development of Operational and Compliance Risk dashboards to support Regulatory and Executive-level reporting. They will be responsible for interfacing with business analysts to understand reporting requirements, identify data sources, scripting and coding within Tableau and interfacing with end-users and leadership to meet reporting objectives. Post build activities include: Data Management, Data Source Uploads, Interface with Technology for SDLC Deployment, and Providing Support to End-Users when needed. They must be able to influence in/out of their direct span of control, including local management and senior leaders across multiple functional disciplines.
Additional Responsibilities Include:
- Support development of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations senior of management, Board, and Regulators.
- Support development of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations senior of management, Board, and Regulators.
- Provide data analysis, governance, end-to-end management, and oversight for Governance Committees in adherence to Citi’s Policies, Standards, and Procedures.
- Enable proactive management of the risk and control environment through comprehensive reporting and analysis
- Engage with cross-business and Line of Defense stakeholders to deliver on projects/initiatives and ensure reporting strategies are consistent
- Engage with Technology partners to manage SDLC process and oversee technology implementations
- Develop and Manage Adoption Strategies to ensure ROI with dashboard deployment
- Implement strong internal controls over reporting lifecycle to ensure accuracy, on-time delivery, and audit-readiness
- Support identification of potential areas of vulnerability to key stakeholders to help support implementing an appropriate measure to mitigate risk.
- Regularly review and update risk and controls reporting standards and procedures to ensure their effectiveness and compliance with regulatory requirements.
- Support regular updates to senior management and the Board, keeping them informed of risk and control status and to ensure their reporting expectations are met.
- Support compliance with governance standards and regulatory requirements related to committee operations.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Qualifications:
- Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
- Advanced experience building Tableau dashboards
- Ability to identify, measure, and manage key risks and controls.
- Strong knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
- Proven experience in implementing sustainable solutions and improving processes.
- Understanding of compliance laws, rules, regulations, and best practices.
- Understanding of Citi’s Policies, Standards, and Procedures.
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
- Strong problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
Education:
Bachelor's/University degree, Master's degree preferred
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Job Family Group:
Controls Governance & Oversight------------------------------------------------------
Job Family:
Governance Reporting & Analysis------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Wilmington Delaware United States------------------------------------------------------
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Data Analysis, Escalation Management, Governance, Needs Assessment, Program Management, Risk Management.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Jul 16, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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