Table Games Supervisor

•    Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. 
•    Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. 
•    Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager. 
•    Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees. 
•    Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.  
•    Reports any situation to their assigned superior. 
•    Rates all guests and promotes and creates Total Reward cards for new and existing patrons. 
•    Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. 
•    Accurately maintains table game inventories and player win/losses. 
•    Changes cards/dice. Opens and closes games. 
•    Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary. 
•    Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties. 
•    Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift. 
•    Prepares and coordinates the periodical performance review of assigned personnel as determined by management. 
•    Understands and enforces all company policies and procedures. 
•    Informs Shift Manager and Assistant Shift Manager of potential safety problems. 
•    Maintains key security. 
•    Delivers and completes minimum required standards for all property initiatives, including Evaluations, Family Style Service Standards and Game Knowledge requirements. 
•    Attends all mandatory meetings required by the company/department. 
•    Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time. 

•    Must be able stand for long periods of time.  
•    Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. 
•    Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues.  
•    Must be able to memorize game rules and procedures.  
•    Must be able to quickly and accurately perform mathematical computations when determining winners and losers.  
•    Must be able to accurately balance chip bank at the beginning and end of shift.  
•    Must have excellent vision (including peripheral) to protect the games.  
•    Must be able to read, verify and sign appropriate documents relating to the game in a small area.  
•    Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  
•    Must be able to bend, reach, kneel, twist and grip items. 

•    High School graduate or equivalent required. College degree preferred. 
•    Two - five years casino experience required, preferably in pit operations. 
•    Knowledge of multi-games is a plus. 
•    Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills. 
•    Must be able to read, write, speak, and understand English. 
•    Must be willing to work any day of the week and any shift. 
•    Must be able to get along with co-workers and work as a team. 
•    Must present a well-groomed appearance. 
•    Able to obtain a VA Lottery License