Table Games Lead

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift    Manager
• Supervises: Table Games Dual Rates and Table Games Dealers

HOURS

• Monday - 9:00 AM - 5:00 PM (Lead)
• Thursday - 9:00 AM - 5:00 PM (Lead)
• Friday - 10:00 AM - 6:00 PM (Deal)
• Saturday - 10:00 AM - 6:00 PM (Deal)
• Sunday - 10:00 AM - 6:00 PM (Floor)

SPECIFIC DUTIES AND RESPONSIBILITIES

• Direct report to the on-duty Casino Operations Shift Manager
• Responsible for assigning dealers to games daily
• Assists with dealer training and improving employee skills
• Responsible for meeting and greeting customers at the Table Games area
• Provides and promotes positive customer relations supported by employee quality service
• Ensure honesty and integrity of all table games during assigned shift
• Responsible for the protection of company assets as it relates to table games
• Resolves game related disputes involving customers and employees
• Completes fill and credit transactions
• Administers employee discipline as needed
• Ensure Title 31 compliance
• Works with other departments to ensure a cooperative environment
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma
• 1-2 years table games experience
• 1-2 years supervisory experience

STANDARDS OF PERFORMANCE

• Good leadership skills
• Good oral communication skills
• Good written communication skills
• Excellent customer service skills
• Reasonable knowledge of applicable mathematical skills
• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
• Must be able to resolve customer disputes professionally and courteously
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino internal controls
• Must have a valid IRGC gaming license

MENTAL AND PHYSICAL REQUIREMENTS

• Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment
• Exposed to cigarette smoke
• Loud noise levels
• Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
• Computer
• Other
• Fax machine
• Calculator