Table Games Dual Rate Supervisor

Table Games Dual-Rate Supervisor

 Summary

As Team Members of the Table Games team, Table Games Dual-Rate Supervisors are CRCR Ambassadors and take personal ownership to ensure all actions are in the best interest of the business. Dual-Rate Supervisors are responsible for delivering exceptional Guest service while proficiently dealing assigned games and, when not dealing, supporting the supervision of Dealers and daily pit operations. This role supports game integrity, regulatory compliance, Team Member performance, and the overall success of Casino operations.

Position Functions

: • Provide exceptional Guest service while maintaining a positive attitude.

• Promote the Players Club loyalty program to Guests.

• Engage with players in a friendly and professional manner, aiding, explaining game rules, and maintaining a positive and entertaining atmosphere.

• Efficiently deal and manage various Casino games such as blackjack, poker variants, or baccarat, following established rules and procedures.

• Facilitate the exchange of currency for gaming chips, ensuring all wagers fall within the designated minimum and maximum table limits.

• Manage the payment of winning wagers and collection of losing wagers while safeguarding the integrity and security of the game.

• Demonstrate the ability to make prompt, sound decisions, and effectively manage multiple tasks, particularly in fast-paced or high-pressure situations.

• Support supervision of assigned gaming sections when acting in a supervisory capacity.

• Oversee activities within the designated gaming section to ensure proper game operation and adherence to departmental standards. • Maintain vigilant observation of Dealers, games, and players to uphold game security and protect CRCR assets.

• Enforce compliance with gaming policies, rules, and procedures. • Assess situations, anticipate potential issues, and implement effective solutions.

• Validate and present jackpots and promotional prizes in accordance with established procedures.

• Record table drop and monitor player outcomes, including table wins and losses.

• Identify and correct game-related errors while exercising sound judgment in decision-making.

• Manage chip inventory across assigned tables, determining the need for fills, credits, or adjustments.

• Demonstrate full understanding and compliance with all Title 31 requirements and complete required documentation, including Title 31 and multiple-transaction logs, as applicable.

• Complete accurate player ratings and required departmental documentation.

• Assist in resolving Guest and Team Member concerns through proper Chain of Command communication.

• Assign and direct Dealer work when functioning in a supervisory role.

• Participate in required training, meetings, and departmental development activities.

• Maintain working knowledge of departmental policies, procedures, and Minimum Internal Control Standards.

• Perform other duties as assigned. Core Competencies

• Efficient transition between Dealer and supervisory responsibilities based on operational needs.

• Support leadership in maintaining efficient, compliant, and Guest-focused pit operations.

• Promote teamwork, accountability, and adherence to departmental standards.

• Communicate clearly and professionally with Guests, Dealers, and leadership.

• Exercise sound judgment and professionalism when addressing operational or Guest concerns.

• Demonstrate cultural awareness and sensitivity when interacting with diverse Guests.

• Contribute to a FUN, FRIENDLY, and DIFFERENT environment while protecting the integrity of the games.

Skills 

• Strong communication, listening, and interpersonal skills.

• Solid mathematical ability for accurate payouts, chip handling, and currency exchange.

• Ability to multitask and remain composed in a fast-paced gaming environment.

• Capability to work independently while supporting overall team success.

• Demonstrated professionalism, honesty, and integrity in all interactions.

• Motivation, engagement, and commitment to personal and team development.

Qualifications

Minimum Requirements

• Must be at least 21 years of age.

• High School Diploma (or GED or High School Equivalency Certificate).

• Strong mathematical aptitude and manual dexterity to handle cards, chips, and gaming equipment with precision.

• Prior experience as a Dealer, Lead, or Dual-Rate.

• Familiarity with multiple Casino games, rules, and procedures.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work environment, and essential job functions, will be provided for signature during the offer process