T6 Field Service Organization (FSO) Working Field Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
The Territory FSO Working Field Manager for T6 will be responsible for leading the FSO teams in TX and OK, as part of the Field Services Orginization in North America. We are responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region as well as leading SUA/Juniper/KCore upgrades and working with our parnter shops.
Job Description

Territory Field Service Organization (FSO) Working Field Manager is responsible for managing the Local Field Service Technicians (FST's) and for the coordination of technical and administrative support activities, including installation, repair, preventive maintenance and engineering change requests, to be performed at client sites. 

Role Expectations:

• Able to lead an SUA/Juniper/KCore upgrade in the field as needed.
• Ensures adequate records and systems maintenance. 
• Schedules personnel responding to critical situations, including 24/7 Local Support Services. 
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. 
• Selects, develops and evaluates personnel to ensure the efficient operation of the function. 
• Conducts and leads on-site enhancements, maintenance and support for new and existing systems. 
• Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. 
• Able to manage and direct our partner shops as needed.
• Capable to manage complex projects to completion.
• Diagnoses, troubleshoots and repairs technical problems. 
• Knowledgeable of company and third party vendor products utilized in the customer's application/systems.

Additional Requirements:

• Bachelor's degree a plus

• Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

• Able to solve complex problems and situations 

• Ability to live in T6 and travel throughout T6 as needed to effectively manage the team, partner shop's and customer's

• Must be self-motivated and able to work without supervision

• Tenacious work attitude

• Understand MSI's P25, E911, recording, technical systems as well as older systems

• Able to lead an SUA/Juniper upgrade in person as needed as well as be able to maintain a P25/Console system with PM's

• Understanding of a departmental P&L and find ways to increase the %

• Understand overall Contribution Margin (CM) for the territory and find ways to improve it

• Highly innovative and proactive solving problems

• General understanding of communications industry trends and their impact on customer’s future need

• Need to be able to pass background check and driving check

• 25-50% travel required

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range

$112,300.00 - $224,600.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency,  Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.