The Role
Maintain and enhance the Temenos T24 application, providing L2/L3 support, debugging using jBASE, and managing incidents and problems in banking operations.
Summary Generated by Built In
Role Overview
Requirements
The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations.
Key Responsibilities1. Application Support & Maintenance- Provide L2/L3 production support for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
- Monitor system performance and ensure high availability.
- Troubleshoot functional and technical issues within T24.
- Analyze and resolve production issues within SLA timelines.
- Perform root cause analysis (RCA) for recurring issues.
- Coordinate with business users and vendors for issue resolution.
- Write, modify, and debug programs using jBASE.
- Analyze existing routines, versions, and templates in T24.
- Work on local developments, patches, and fixes.
- Monitor COB (Close of Business) and EOD (End of Day) processes.
- Troubleshoot batch failures and ensure successful completion.
- Support job scheduling and performance tuning.
- Execute data fixes using T24 tools and jBASE commands.
- Validate data integrity and consistency.
- Work with MultiValue databases and file structures.
- Support deployments, upgrades, and patches.
- Coordinate with Dev, QA, and Infrastructure teams.
- Maintain version control and release documentation.
- Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
- Debug API/services-related issues.
- Ensure data flow consistency across systems.
- Maintain support documents, SOPs, and runbooks.
- Provide knowledge transfer to junior team members.
- Document known issues and solutions.
Requirements
Experience Requirements
- 5+ years of experience in T24 support or development.
- Experience in production support environments (24/7 support preferred).
- Prior banking or financial services experience is highly desirable.
Technical Skills
- Strong experience with Temenos T24 architecture and modules.
- Hands-on expertise in jBASE programming.
- Knowledge of:
- T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
- OFS (Open Financial Services) messaging
- MultiValue database concepts
- Experience with Unix/Linux environments.
- Familiarity with shell scripting.
- Understanding of core banking operations:
- Customer accounts
- Payments & transfers
- Loans and deposits
- Awareness of banking regulations and compliance is a plus.
- 5+ years of experience in T24 support or development.
- Experience in production support environments (24/7 support preferred).
- Prior banking or financial services experience is highly desirable.
- Strong analytical and problem-solving skills.
- Ability to work under pressure in critical production environments.
- Good communication skills with technical and business teams.
- Team player with proactive attitude.
- Experience with TAFJ (Java-based T24) is an advantage.
- Knowledge of integration tools and APIs.
- Exposure to DevOps practices and tools.
- ITIL certification for support processes.
Skills Required
- 5+ years of experience in T24 support or development
- Strong experience with Temenos T24 architecture and modules
- Hands-on expertise in jBASE programming
- Experience in production support environments (24/7 support preferred)
- Familiarity with shell scripting
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The Company
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
