T&E Specialist (Alajuela, Costa Rica)

T&E Specialist (Alajuela, Costa Rica)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.   

As a Travel & Expense Specialist you will contribute to our mission by providing administrative support to Concur end users for the Travel & Expense and Corporate Card administration functions in the United States in alignment with our Global standards.

The T&E Specialist oversees US Corporate Card Administration process (request, cancel, increase limit of corporate cards) as well as be the first point of contact for all Bank of America related issues.

The T&E Specialist provides Tier 2 support by reinforcing policy awareness, ensuring proper Concur expense report submissions, and collaborating with the audit team to ensure the expense reporting process is completed accurately.

This position is P1 level (Internal use only)

What will you be doing?

Corporate Card Administration United States

• Resolve Corporate Card requests (new card, increase/decrease limit, and cancelation) from ticketing system within defined SLA.

• Send welcome communications to new cardholders including Policy and Concur procedures to increase policy awareness.

• Coordinate a resolution with the bank and the cardholder when cards are lost/stolen/declined to mitigate possible credit card fraud.

• Execute credit card cancelation process for terminated employees and ensure expenses are processed based on Standard of procedures on a weekly basis.

• Partner with employees on investigation related to credit card fraudulent transactions to minimize potential impact.

• Support Cardholders on T&E Global policy questions to increase understanding of credit card utilization.

Concur Expense Processing 

• Collaborate with managers by completing pending expense reports for terminated employees on a weekly basis ensuring pending expense reports are approved and in alignment with Global T&E Policy.

• Escalate the most serious non-compliance issues (repeat offenders, suspicious activity) for resolution or corporate card suspension to T&E Management.

• Escalate issues to Concur Audit, Help Desk, and Support Admin as needed.

• Support T&E process improvement projects as needed.

Global Support:

• Assist/Lead T&E process improvement projects related to T&E Policy, Auditing, Concur Help Desk scripts, Terminations ensuring global standardization.

• Review and challenge the current T&E process looking for possible improvements areas to ensure continuous improvement model.

• Collaborate with the T&E Audit team to ensure the expense reporting process is completed accurately.

What will you need to be successful?  

Education:

• Bachelor's degree in Business Administration, Accounting, Finance, or related field required, or in lieu of a degree, 5 years of relevant experience.

Experience:

• 1-2 years of customer service experience in a finance-related field.

• Experience in healthcare/medical device industry is preferred. (preferred)

• Experience partnering with other functional teams including Accounting, Invoice to Pay (ITP), Payroll is preferred. (preferred)

Languages:

• English B2+ Required.

Knowledge:

• Basic knowledge in Excel, Power Point and the Microsoft office package.

Competences:

• Attention to detail.

• Adaptability and willingness to learn

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

• Your future:  stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. 

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…

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