T&E CoE Analyst

POSITION SUMMARY
The GBS (Global Business Services) Enterprise Services - T&E CoE Analyst is responsible for managing corporate card and cash payment operations, ensuring financial accuracy, compliance, and operational excellence across multiple markets. Key responsibilities include processing payments, forecasting cash flow, managing delinquency and reconciliation efforts, and supporting financial reporting and audits. The position requires strong analytical skills, effective communication, and cross-functional collaboration to resolve issues, support stakeholders, and drive continuous improvement.
T&E Analysts will also lead and support internal controls, training initiatives, and transformation projects, while maintaining high service quality and adherence to company policies. Additional responsibilities include managing system tickets, handling employee financial transitions, and investigating audit gaps to ensure recovery and compliance.
The T&E CoE is undergoing transformation; duties and responsibilities for this role may change up to 50%.
POSITION RESPONSIBILITIES

• Process & Performance Management: Maintain and exceed metrics, support internal controls, and identify improvement opportunities.
• Stakeholder Engagement: Manage relationships across departments and cultures, demonstrating business acumen and market-specific knowledge.
• Compliance & Documentation: Ensure accurate documentation, support audits, and uphold company policies and SOPs.
• Operational Excellence: Lead and support internal processes, training, and transformation initiatives, while resolving issues and maintaining service quality.
• Analytical & Decision-Making Skills: Evaluate documentation, exercise sound judgment, and make basic operational decisions.
• Communication & Collaboration: Communicate effectively with internal and external stakeholders and assist management and colleagues as needed.
• Continuous Improvement & Development: Participate in committees, training delivery, and take ownership of personal growth.
• Corporate Card & Cash Payment Operations: Manage and process corporate card payments and manual cash payment requests in accordance with company policies and timelines. Support market-specific corporate card programs, ensuring compliance and operational efficiency. Resolve payment-related issues, coordinating with internal teams and external vendors as needed.
• Cash Forecasting & Financial Reporting: Prepare and maintain accurate cash forecasts to support liquidity planning and financial decision-making. Generate and review accrual reports to ensure proper financial booking and alignment with accounting standards.
• Delinquency & Reconciliation Management: Lead aging and delinquency processes, including reconciliation, follow-up with stakeholders, and clearing of outstanding balances. Investigate and recover discrepancies identified through Intelligent Audit gaps, ensuring timely resolution and documentation.
• System & Ticket Support: Manage and resolve Fuse tickets related to corporate card and payment issues, ensuring timely and effective support. Handle queries from internal teams regarding payments, balances, and reconciliation matters.
• Employee Lifecycle Financial Management: Clear Concur balances and corporate card obligations for employees exiting the organization, ensuring proper financial closure.
• Compliance & Audit Support: Conduct investigations and support recovery efforts related to audit findings and compliance gaps. Ensure all financial transactions and processes adhere to internal controls and regulatory requirements.

ORGANIZATIONAL RELATIONSHIPS

• All T&E CoE and Enterprise Services Teams within GBS (Global Business Services)
• RM&C
• Corporte Audit
• Sourcing Procurement
• Pfizer Colleagues
• MEET Team
• Corporate Audit
• Global and local compliance
• Finance Market Operational Leads
• Business Finance

EDUCATION AND EXPERIENCE

• Bachelor's degree or in progress in Business, Accounting, or Finance.
• 1-4 years of relevant functional accounting or finance experience.
• Proficiency in PC skills (MS Excel, Word, PowerPoint, Power BI, Power Automate, Power Apps) required.
• Good written and verbal English communication skills required, any other language if required by the business
• Portuguese (Desirable).
• Mandarin (Desirable)
• Other Languages (Based on Business needs)

TECHNICAL SKILLS REQUIREMENTS

• Digital Proficiency: Advanced knowledge of Microsoft Office Suite, O365, and Teams.
• Finance& Accounting Expertise: Strong foundation in accounting and financial principles, with experience in multinational and shared service environments.
• ERP Systems Mastery: Subject Matter Expert in SAP, ARIBA, ServiceNow, and Concur.
• Stakeholder Engagement: Proven ability to manage relationships across diverse internal and external stakeholders.
• Analytical & Problem-Solving: Advanced analytical thinking and problem-resolution capabilities.
• Communication & Customer Service: Excellent communication skills with a customer-centric approach.
• Reporting & Analytics: Skilled in KPI tracking, business analytics, and reporting tools.
• Audit Management: Experience handling internal and external audits.
• Project & Process Improvement: Familiarity with project management methodologies and continuous improvement initiatives.
• Time & Priority Management: Effective at managing multiple responsibilities and prioritizing tasks.
• Training & Development: Experience in onboarding and training colleagues.
• Critical Scenario Handling: Capable of navigating complex and high-impact situations.

PHYSICAL POSITION REQUIREMENTS

• Standard Finance and Accounting Office work
• Ability to travel to attend meetings domestically and Internationally

Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Finance & Accounting