Systems Technician

Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
The Systems Technician role provides complex solutions and services, customer focus, a consultive perspective on the best client products for end user and troubleshooting client technology systems. Support and Lead end user initiatives including launching new products and services, self-servicing solutions, and end user training. Provide consulting to business stakeholders and technology partners regarding hardware and software solutions and problem resolution. Participate in the evaluation, testing and implementation of business process improvement solutions.
Maintains all aspects of the end user technology device and software life cycle (prepare, configure, deploy, maintain, and replace) Provides maintenance and support for limited complexity client products, including software and hardware Adheres to compliance requirements of enterprise security and software licensing guidelines while performing duties Ensures highest levels of customer satisfaction through ownership and resolution of end user technology requests and issues. Communicates with customers at initial contact, working to ensure rapid resolution, follow-up with the customer to confirm satisfaction with the resolution and offering training. Supports the implementation of national IT and local projects Meets or exceeds established Service Level Agreements and completes all duties in accordance with enterprise incident management procedures Demonstrates commitment to innovation and continuous development and learning to keep up to date on new technologies, techniques, and methodologies. Creates, Edits, and Utilizes knowledge articles in the System IT Knowledge Management tool. Perform other duties as assigned. This position is not required to directly supervise others. Bachelor's degree related to information technology, business, management, or similar field or equivalent combination of education and a minimum of 3-5 years job-related experience. Intermediate customer service, interpersonal, and verbal and written communication skills. Analytical skills Intermediate level of initiative, flexibility, and adaptability. Knowledge and experience with current and legacy Microsoft Windows, mobile-based hardware, and various software systems. Knowledge or certification in ITIL best practices and Knowledge Centered Services beneficial.
Always verify and apply to jobs on Federal Reserve Bank of Boston Careers or through verified Federal Reserve Bank social media channels.
Onsite: It is anticipated that you will work onsite for this role. If you currently reside within the First District it is expected to stay located within the district unless otherwise approved by your management and HR management.
The Federal Reserve Bank is committed to a diverse, equitable and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. All candidates must undergo an enhanced background check and comply with all applicable information handling rules.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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