Systems Support Specialist

Posted 5 Days Ago
Be an Early Applicant
Chicopee, MA
In-Office
70K-85K Annually
Mid level
Digital Media • Fintech • Information Technology
The Role
Provide support, maintenance, and operation of systems and equipment in Print Operations. Responsible for integration, troubleshooting, and documentation of technology systems.
Summary Generated by Built In
Job Description:

About the Team:

This team is part of the Print Operations Business.

About the Role

Under supervision provides support, maintenance and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations. You will be based in our Chicopee, Massachusetts Print Plant reporting to our Technology Services Supervisor.

You Will:

  • Support the integration of new technologies into operations.
  • Support desktop and server hardware, operating systems, middleware, messaging, and network architectures.
  • Support data communications systems and equipment.
  • Perform system software, application, and hardware upgrades.
  • Install, upgrade, and maintain desktop systems.
  • Monitor and analyze the operation of systems and equipment to ensure proper functioning of lines, hardware and software.
  • Notify management and customers of system and network troubles.
  • Identify and resolve problems using structured troubleshooting methods, techniques and tools for systems, applications, data communications and electromechanical equipment.
  • Provide basic help desk support for customers areas, including providing information on trouble resolution.
  • Prepare and maintain standard operating procedures, documents, drawings and system documentation including operating manuals.

You Have:

  • 3- 5 years experience supporting related technologies.
  • Technical Degree or equivalent military training or related work experience.
  • Hands-on knowledge of applicable technology models.
  • Hands-on knowledge of technology architectures and products.
  • Hands-on knowledge of computer system hardware.
  • Hands-on knowledge of network topologies and hardware.
  • Working knowledge of middleware integration and networking software
  • Hands-on knowledge of diagnostic hardware and software tools.

Our Benefits

  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Education Benefits
  • Paid Maternity and Paternity Leave
  • Family Care Benefits
  • Subscription Discounts
  • Employee Referral Program

Learn more about all our US benefits

#LI-Onsite

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Print Operations

Job Category:

IT, Telecom & Internet

Union Status:

Non-Union role

Pay Range: $70,000 - $85,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Top Skills

Data Communications Systems
Electromechanical Systems
Electronic Systems
Hardware
Messaging
Middleware
Network Architectures
Operating Systems
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The Company
HQ: New York, NY
4,898 Employees
Year Founded: 1882

What We Do

When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

Our products inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. We enlighten and inspire audiences around the globe with authoritative, differentiated and trusted content.

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