At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.
As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.
As a Systems Support Specialist at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmers.
What You Will Do:
You will take responsibility for scientific operations deliverables, applying your skills to ensure quality and efficiency in Veeva Vault.
Key responsibilities include:
- User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.
- Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.
- Documentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.
- System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.
- Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.
- Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.
Your Profile:
You will bring relevant scientific operations experience, along with the following qualifications and skills.
Required qualifications and experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.
- Strong knowledge of hardware and software components, network configuration, and IT security best practices.
- Excellent problem-solving skills and the ability to communicate technical information effectively.
- Detail-oriented and committed to providing top-Ntch customer service.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience in IT support, troubleshooting, and system maintenance
- Knowledge of hardware and software components
- Knowledge of network configuration
- Knowledge of IT security best practices
- Strong problem-solving skills
- Ability to communicate technical information effectively
- Detail-oriented approach and commitment to customer service
- CompTIA A+, Network+, or Security+ certification
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
