Join Toshiba America Business Solutions as a Systems Support Specialist I, Rochester, NY
Responsible for client systems support (remote) troubleshooting and array of routine technical problems related to networks, connectivity, systems and applications.
What You'll Do
- Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related). Gather call information in order to identify root cause analysis of the problem.
- Work with customers to resolve technical issues.
- Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
- May be required to visit customer site occasionally.
- May provide support and training to customers in loading drivers, adding workstations, software applications and other instructional use information.
- Stay abreast of current technology, through reading and formal training, webinars and research.
- Complete required Company training as assigned.
- Prepare and submit all required paperwork in an accurate and timely manner.
- Perform other related duties as assigned.
What You’ll Bring
- High School Diploma or GED.
- Minimum 1-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry. Comfortable with installation and upgrades to network systems/equipment.
- Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
- Must be customer service oriented.
- Valid Driver’s License and must be able to travel to sites periodically.
Earn Well
- Hourly range $19.00 to $21.00 depending on experience
- Monthly bonus based on performance
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
- Generous paid holidays, vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.
Qualifications Education Required High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- At least 1 year of related experience in IT support, networking systems, connectivity, or related software
- Knowledge of hardware and software industry
- Experience with installation and upgrades to network systems or equipment
- Knowledge of Microsoft Office Suite and internet software
- Ability to analyze and interpret technical procedures
- Customer service orientation
- Valid driver's license
- Ability to travel periodically to customer sites
Toshiba Business Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba Business and has not been reviewed or approved by Toshiba Business.
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Strong & Reliable Incentives — In sales roles, uncapped commissions and incentives can materially increase total compensation when goals are achieved. This upside is most evident for high performers in commission‑heavy positions.
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Healthcare Strength — Public benefits listings show group medical, dental, and vision coverage alongside life and disability insurance and an employee assistance program. These elements align with a comprehensive, standard U.S. corporate package presented on the careers page.
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Leave & Time Off Breadth — Paid holidays, vacation, and personal days are advertised, and Vacation & PTO is marked employer‑verified on third‑party benefits pages. Prior materials point to a robust holiday schedule, reinforcing time‑off availability.
Toshiba Business Insights
What We Do
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America. Our people deliver innovative, real-world solutions to help you manage communications from paper to electronic to digital. Toshiba's diverse offerings include award-winning e-STUDIO™ copiers, thermal printers, document workflow services including the Encompass™ Managed Print Services program and Ellumina™ interactive digital signage.
