Systems Support Engineer

Sorry, this job was removed at 02:56 p.m. (CST) on Wednesday, Aug 21, 2024
Hiring Remotely in Chicago, IL
Remote
Hybrid
5-7 Years Experience
Mobile • Security • Software • Cybersecurity
We are the top-rated password manager for protecting you, families & businesses from data breaches.
The Role

Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

Shift: Friday-Tuesday

Hours: 3pm-11pm

Join an elite team of highly skilled Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

You’re right for this job if you:

  • Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
  • Thrive in a training centric environment helping Keeper’s end users learn our suite of products
  • Are excited to work in a fast-paced environment
  • Love being “camera ready” to meet our customers over video
  • Enjoy solving problems and can easily prioritize tasks
  • Excel at communication (esp. in technical mindset) and documentations
  • Bring a “nothing is impossible” mindset but know when to ask for help from the team

Requirements

  • 5+ years’ experience in IT management and System Administration
  • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments

Preferred Requirements

  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Company
HQ: Chicago, IL
350 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Keeper Security is the world's leading cybersecurity software company for securing and managing passwords and digital assets online. We were founded in 2011 and protect millions of consumers and thousands of business clients globally with our best-in-class encryption technology.

Why Work With Us

Working at a successful startup means you have opportunity to do personally fulfilling work and see your work help make history. You’ll be successful at Keeper if you are fearless, love to speak up with your own views, believe it’s best when communication is succinct and rich with solutions, work hard and strive for perfection. Keeper rewards its t

Gallery

Gallery

Jobs at Similar Companies

bet365 Logo bet365

Corporate Development Specialist

Digital Media • Gaming • Software • eSports • Automation
Denver, CO, USA
6100 Employees
120K-160K Annually

Silverfort Logo Silverfort

Senior Manager, Deal Desk

Information Technology • Sales • Security • Cybersecurity • Automation
Remote
United States
357 Employees

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Customer Success Specialist

Cloud • Information Technology • Productivity • Professional Services • Software
Remote
Hybrid
Chicago, IL, USA
45 Employees

Similar Companies Hiring

Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
GB
357 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, Colorado
6100 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account