Systems Support Coordinator

Northwestern Counseling & Support Services is looking for a highly organized, detail-oriented Systems Support Coordinator to join our Technology and Data Team!

This is a great opportunity for someone who enjoys keeping things moving, coordinating multiple priorities, solving problems, and helping teams stay organized. Experience in technology or data is a bonus, but it is not required. We are looking for someone with strong organizational skills, excellent follow-through, confidence in using Microsoft applications, and the ability to coordinate work across a busy, multidisciplinary team.

Key Responsibilities:

• Coordinate the intake, tracking, assignment, and follow-through of technology and data work orders.
• Help maintain visibility of project status, ownership, deadlines, dependencies, and outstanding tasks.
• Coordinate team projects, meetings, schedules, and follow-up activities.
• Support staff training coordination and communication related to technology and data systems.
• Maintain accurate technology inventory and related records.
• Assist with state, federal, grant, and regulatory reporting by organizing requirements, documentation, deadlines, and supporting information.
• Help identify data quality concerns and coordinate follow-up with appropriate team members.
• Work collaboratively with Technology and Data staff, leadership, end users, and customer-facing teams to ensure requests and projects move forward efficiently.
• Provide responsive, professional customer service to staff seeking technology or data support.
• Assist with identifying workflow challenges and recommending practical improvements.
• Maintain confidentiality and exercise sound judgment when working with agency, employee, and client information.
• Take on other projects and responsibilities that support the priorities of the Technology and Data Team and NCSS.

The ideal candidate will have:

• Strong proficiency with Microsoft Office/Microsoft 365 applications.
• Strong organization, scheduling, project coordination, and follow-through skills.
• The ability to prioritize multiple concurrent requests, projects, and deadlines while maintaining attention to detail.
• The ability to coordinate work across a multidisciplinary team while maintaining clear visibility of ownership, status, and dependencies.
• The ability to interpret reporting requirements, organize supporting documentation, and identify potential data quality concerns.
• Strong analytical and problem-solving skills, including the ability to identify patterns, evaluate workflow issues, and recommend practical improvements.
• Sound judgment, discretion, and a strong commitment to confidentiality.
• The ability to work independently, take initiative, adapt to changing priorities, and contribute positively within a collaborative environment.
• Strong written and verbal communication skills.
• A willingness to learn new technology, systems, and processes.

Experience in technology or data is a bonus but not required. We value strong coordination, organization, communication, and problem-solving skills and are willing to help the right candidate learn the systems and processes specific to NCSS.

At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!

EOE

Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.

Associate’s Degree; or equivalent combination of related education, training and experience such as relevant certificate from college or technical school.