Systems Specialist
JOB SUMMARY
The Systems Specialist administers, configures, and supports business-critical enterprise systems and applications. This role serves as a technical and functional resource, resolving complex system issues, implementing enhancements, and supporting integrations, automation, security, and data integrity. The Systems Specialist partners with business and technology teams to deliver reliable system solutions that support financial and operational processes.
ESSENTIAL JOB FUNCTIONS
- Administer, configure, maintain, and optimize assigned enterprise systems, including workflows, security roles, business rules, system settings, master data, and automated processes.
- Configure and enhance system functionality, integrations, automation, scripts, queries, extensions, and other technical components to support business requirements.
- Serve as a subject matter expert and escalation resource for complex system and production issues, performing root-cause analysis and coordinating resolution with internal teams, vendors, and other technology partners.
- Provide Level 3 technical and business process support and facilitate knowledge transfer to strengthen Level 1 and Level 2 support capabilities.
- Configure, monitor, and troubleshoot system integrations, APIs, connectors, automated workflows, scheduled processes, and data pipelines to maintain reliable data flow across applications.
- Partner with business and technology stakeholders to evaluate requirements, assess system impacts, and recommend solutions that improve efficiency, reliability, controls, and data accuracy.
- Translate business requirements into system configurations, technical specifications, process flows, data mappings, testing requirements, and implementation plans.
- Support system enhancements, releases, implementations, conversions, and integrations through configuration, testing, data validation, deployment, and production support.
- Maintain system security, access controls, configurations, and overall system integrity in accordance with company standards, technology requirements, audit requirements, and internal controls.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
LEADERSHIP COMPETENCY MODEL
This role requires the demonstration of the following competencies:
Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results
KNOWLEDGE, SKILLS, AND ABILITIES
- Advanced knowledge of enterprise business systems and the ability to independently administer, configure, maintain, troubleshoot, and optimize system functionality, workflows, security, business rules, and automation.
- Strong technical knowledge of system configuration and development, including workflows, business logic, scripting, extensions, queries, APIs, integrations, or code, as applicable to assigned platforms.
- Strong understanding of system integrations and data movement, including APIs, connectors, data mapping, automated workflows, data pipelines, authentication, monitoring, and error handling.
- Ability to analyze complex business and technical requirements, troubleshoot system and process issues, perform root-cause analysis, and recommend solutions that support system reliability, data integrity, security, and internal controls.
- Ability to support complex system implementations, conversions, integrations, enhancements, testing, releases, and production support while effectively partnering with business stakeholders, IT teams, vendors, and other technology partners.
- Strong analytical, communication, collaboration, and organizational skills, with the ability to exercise independent judgment, communicate technical information to business users, manage competing priorities, and maintain appropriate system and process documentation.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- In office environment
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
PLANNED BUSINESS TRAVEL
- This job requires no planned business travel.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Administration, or a related field preferred; equivalent education and relevant experience may be considered.
- 10+ years of progressively responsible experience supporting, administering, configuring, or enhancing enterprise business systems, ERP platforms, financial systems, or other business-critical applications.
- 3+ years of experience supporting or administering Microsoft Dynamics 365.
- Demonstrated experience with enterprise system configuration, integrations, troubleshooting, enhancements, and production support.
- Experience supporting system implementations, conversions, integrations, upgrades, or significant enhancements in complex or multi-entity environments preferred.
EEO STATEMENT
DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.
Skills Required
- Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Administration, or a related field; equivalent education and relevant experience may be considered.
- 10+ years of progressively responsible experience supporting, administering, configuring, or enhancing enterprise business systems, ERP platforms, financial systems, or other business-critical applications.
- 3+ years of experience supporting or administering Microsoft Dynamics 365.
- Demonstrated experience with enterprise system configuration, integrations, troubleshooting, enhancements, and production support.
- Experience supporting system implementations, conversions, integrations, upgrades, or significant enhancements in complex or multi-entity environments.
What We Do
DuraServ is a leading service provider in the loading dock, door and equipment industry. We deliver service on a national scale to customers with large facilities, often in multiple locations, across the United States and in Canada. And while our name might be relatively new, our experience and expertise is extensive. Some of our key employees have over 40 years of experience and represent some of the most knowledgeable people you’ll find in the dock and door industry. DuraServ Corp is the parent company for: Southern Dock Products, The Overhead Door Company of Austin, New Orleans, Charlotte, Eastern New Jersey, Foothills, Philadelphia, and South Florida, Just‐Rite Equipment, American Roll Up Door, Action Automatic Door & Gate, Cookson Door Sales of Arizona, The Best Door Company, DuraFlex, and Passport Door & Dock Systems.
