SUMMARY
This position is operationally focused and monitors, maintains, and supports hardware, software applications, databases, networks, security systems, other operational systems and functional requirements definition. This may include applying domain knowledge and using technical skills to support customers, resolve problems, provide training as required, functional/technical requirements gathering, documentation, estimation, planning and project management
RESPONSIBILITIES
Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.
Elicits functional requirements and documents these for use by the application development team, the architecture team and other operational teams.
Implements hardware and software changes based on new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements.
Implements system health monitoring tools and monitors hardware and software systems to ensure that established SLAs are met.
Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.
Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
Provides customer support by answering business partner questions and maintaining a presence at a customer point of contact.
Selects, develops, and motivates assigned staff.
Responsible for the development of less experienced AutoZoners; mentors and teaches.
Performs functional / technical requirements gathering, documentation, estimation, planning and project management on mid-size projects or parts of large projects.
Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
Area of study: Computer Science Systems Engineering or related field
Years of experience: Two to three years.
Experience based on consistently demonstrated capabilities.
- Knowledge of MS Office.
Advanced functional and/or business knowledge.
Technical skills may include experience with one or more of:
Operative Systems (UNIX, Linux, Windows)
Programming Languages (Java, C, C++, others)
Databases (Informix, Greenplum, Hadoop, Oracle, PostgreSQL, DB2/SQL,)
Networking (TCP/IP, Networking, LAN administration, data analysis, computer operations or customer service. Solid problem solving, relevant domain and analytical skills.
Subject matter expertise in a functional area.
Expertise in at least one technical area.
Functional/technical requirements gathering and documentation.
Medium-sized project management – estimating, planning, controlling, and execution.
Typically is able to perform tasks with little or no supervision.
Skills Required
- High school diploma or equivalent (G.E.D.)
- Area of study: Computer Science, Systems Engineering, or related field
- Two to three years of relevant experience
- Knowledge of MS Office
- Operating systems experience (UNIX, Linux, Windows)
- Programming experience (Java, C, C++)
- Database experience (Informix, Greenplum, Hadoop, Oracle, PostgreSQL, DB2/SQL)
- Networking knowledge (TCP/IP, LAN administration)
- Solid problem solving and analytical skills
- Subject matter expertise in a functional area
- Expertise in at least one technical area
- Functional/technical requirements gathering and documentation
- Medium-sized project management (estimating, planning, controlling, execution)
- Ability to perform tasks with little or no supervision
AutoZone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoZone and has not been reviewed or approved by AutoZone.
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Retirement Support — A 401(k) savings plan is offered, with employer matching contributions made per pay period noted in company materials. This creates a structured long‑term savings path for eligible employees.
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Equity Value & Accessibility — An employee stock purchase plan enables buying company stock at a discounted price. This provides an additional wealth‑building avenue beyond base wages.
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Healthcare Strength — Core medical, dental, vision, prescription, life, disability, and EAP coverage are available as part of standard packages. These offerings establish a comprehensive baseline of health and protection benefits for eligible employees.
AutoZone Insights
What We Do
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 7,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive can take you!
