JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The Systems Senior Administrator - Windchill provides user support for large Windchill PLM and other systems. Responsible for system and application administration ensuring alignment with organizational strategy and objectives. This role focuses on user issue resolution, monitoring of the applications, coordinating activities across internal IT teams and external vendors, and ensuring compliance with established standards.
What You’ll Work On
- Provide User support (L2) for a large global Windchill PLM system and other systems managed by the team
- Work with vendors (including PTC), infrastructure teams (OS, Hardware, database, Networking) to find resolution to the issues
- Create and update best practices / knowledge base articles for troubleshooting and solving user issues
- Provide rotating on-call support during the weekends
- Provide support in gathering hardware specifications and requesting the hardware and OS builds of the systems
- Provide support during the application installations and upgrades
- Provide support with on-going application maintenance including Logs management, Queue Management, Certificate updates, Password resets, and application restarts
- Provide support during system maintenance activities including coordinating with infrastructure teams for OS patches, deploying application patches
- Provide support during Windchill project deployment activities
- Perform periodic data refreshes the non-production environments as demanded by the projects
- Set up application user access for non-production systems
- Monitor and provide support for optimal system performance by working with infrastructure teams and vendors including PTC.
Maintain service account profiles used by the application.
- Perform application data loads based on the directions provided by Windchill technical team
- Develops technical disaster recovery plans and participates in testing.
- Designs, tests and implements system security.
- Provide support in maintaining the scheduled jobs and scripts
- Monitor the scheduled jobs
- Keeps informed of trends and new developments in technology to better advise management of systems goals
- Communicates effectively with management to enhance their understanding of the opportunities and limitations of information systems
- Performs other related duties and responsibilities, on occasion, as assigned.
Key Responsibilities:
- User Support
- Application and System Administration
- System Builds
- Performance Monitoring
- Installation / upgrade
Minimum Requirements & Qualifications:
- 2-year Tech college or bachelor’s degree in technical discipline or equivalent experience
- 3+ years of relevant experience in user support and system administration preferably Windchill PLM.
- Strong understanding of Windchill application architecture(clustered).
- Familiarity navigating Windows/Linux server environments.
- Excellent problem-solving, communication, and documentation skills.
- Excellent communication and customer service skills.
- Able to bridge communication between technical areas and cross continents.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
Preferred Qualifications:
- Certifications such as are preferred
- Proficiency in scripting languages (e.g., Shell, Perl), is a plus
- Experience with PTC Creo and other CAD tools is a plus.
- Basic Oracle knowledge is a plus
- Experience with supporting integrations between PLM and ERP/MES/Learning management Systems is a plus
Misc: This is an onsite role at Abbott locations in MN. This is not a remote role/opportunity.
Apply Now
- Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
- Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
- Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is
$78,000.00 – $156,000.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:IT Operations
DIVISION:BTS Business Technology Services
LOCATION:United States > Minnesota > St. Paul > Lillehei : One Lillehei Plaza
ADDITIONAL LOCATIONS:United States > Maple Grove : 6820 Wedgwood Road N.
WORK SHIFT:Standard
TRAVEL:Yes, 5 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
