Systems Reliability Engineer (SRE)

About Us
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.

This is an entirely on-site position based in Newport Beach, CA. Currently, we are unable to provide H-1B sponsorship or relocation assistance. We are seeking candidates who are already located within the Orange County and South Los Angeles, CA areas.

The Systems Reliability Engineer (SRE) is responsible for ensuring the reliability, scalability, performance, and availability of critical systems and services. This role bridges software engineering and infrastructure operations, applying engineering discipline to operational challenges. The SRE proactively designs, implements, and maintains resilient systems while minimizing manual work through automation.

Management may assign or reassign duties and responsibilities to this job at any time

Responsibilities include, but are not limited to the following:

· Monitor and support production systems; serve as first-line response for incidents, outages, and field escalations

· Triage operational issues, resolve where possible, and escalate confirmed defects to core engineering with clear context

· Lead and participate in incident response, root cause analysis, and post-incident remediation

· Design, build, and maintain reliable, scalable, and secure systems and services

· Define and track SLIs, SLOs, and error budgets to measure and improve system reliability

· Develop and maintain monitoring, alerting, and observability tooling

· Automate infrastructure provisioning, configuration management, and operational workflows

· Partner with engineering teams to improve system stability, deployment practices, and performance

· Identify and mitigate operational risks, including capacity, availability, and security concerns

· Maintain and continuously improve runbooks, documentation, and operational standards

· Participate in on-call rotations to support production environment

Additional Requirements:

· Apply systems thinking to proactively improve reliability, resilience, and overall service quality

· Perform structured analysis to identify root causes and implement sustainable solutions

· Respond to incidents with sound judgment, maintaining focus and effectiveness under pressure

· Communicate clearly and collaborate effectively with cross-functional teams, including engineering, product, and operations

· Identify opportunities for automation and process improvement to reduce manual effort and operational risk

· Able to participate in an on-call rotation outside normal business hours

· Adept at work in a fast-paced, high-availability production environment

· Have a natural emphasis on accountability, engineering rigor, and operational excellence

Full-Time Employee Company Benefits

• Medical 

• Dental Low and Vision paid 100% by Go Rentals

• $25,000.00 Basic Employee Life/AD&D Insurance for individual employees

• Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees

• Employee Assistance Program

• Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney

• Identity Theft Assistance Services

• Travel Assistance through Mutual of Omaha

• Pharmacy Discount Programs through CVS & Good RX

• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services

• 401(k) Retirement Program

• 2 Weeks accrued Vacation with cash-out program after 1st year

• Generous Sick and Safe accrued time off program

• Paid Holidays

• Paid Birthday off

• Cell Phone Pay of $40.00 a Month for hourly employees

• $1,000.00 Referral Bonus Program for hourly employees

• Employee Discounts for Auto Rentals (Friends & Family)

• Employee Wholesale Auto Purchase Program

• Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)

• Access to a full library of hundreds of online professional career training, from sales to software and nearly everything in between

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.

Qualifications:

· Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience

· 3+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Platform, or Infrastructure Engineering

· Strong hands-on experience with Linux/Unix systems and networking fundamentals

· Proficiency in at least one programming or scripting language (e.g., Python, Go, Java, or Bash)

· Experience operating production systems in cloud environments (AWS, Azure, and/or GCP), including distributed systems

· Hands-on experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)

· Experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation, Pulumi)

· Solid understanding of CI/CD pipelines, deployment strategies, and release management

· Working knowledge of monitoring, logging, observability, and incident management best practices

· Strong troubleshooting skills with the ability to assess issues, exercise sound judgment, and resolve problems effectively

· Strong written, verbal, and interpersonal communication skills

· Valid, unrestricted driver’s license, acceptable driving record, and proof of auto insurance, as required by state and company policy

· Authorization to work in the United States

Preferred Qualifications:

· Experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation)

· Knowledge of database reliability, backup, and disaster recovery strategies

· Experience supporting high-availability, customer-facing systems

· Strong understanding of security, compliance, and risk management in production environments