Wells Fargo

Systems Operations Senior Manager

Posted 4 Hours Ago

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Bengaluru, Bengaluru Urban, Karnataka, IND

Hybrid

Senior level

Fintech • Financial Services

Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.

The Role

Lead and develop Systems Operations teams to provide technical support, incident management, and production stability for critical payment and enterprise applications. Drive monitoring, audits, SLA/OLA and BCP creation, process improvements, automation, and stakeholder communication across global operations.

Summary Generated by Built In

About this role:
Wells Fargo is seeking a Systems Operations Senior Manager
In this role, you will:

Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
Perform network assessments, security audits, and system enhancement consultations
Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Provide implementation support for key risk initiatives
Collaborate with and influence all levels of professionals, analysts, or associates
Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
Manage allocation of people and financial resources for Systems Operations
Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience

Desired Qualifications:

Overall 6+ years of experience including application support, development and deployment in Banking industry.
Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
Demonstrated ability to productionize new platforms, not just support them
Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
Experience working with event-driven, distributed architectures
Proven ability to partner with engineering teams while representing the production and operational lens
Comfortable operating in early-stage, ambiguous transformation environments
Strong communication skills, with the ability to explain technical risk to senior stakeholders
Should have at least 6+ years of experience in managing the Application support for multiple business critical applications.
Keep abreast with new technologies and tools and providing recommendations for process improvements
Good understanding of payment flows, Reconciliation and Regulatory reporting
Must have clear understanding of OLA's and SLAs with respect to payments and currency cut-offs
Must have knowledge of relational databases - Oracle, SQL Server.
Must have attention to detail, a commitment to Quality and be business focused.
Excellent presentation skills, including ability to engage with leadership at all levels of, and organization
Strong presentation and training skills.
Hands on experience using monitoring tools like Grafana, Splunk, AppDynamics, Netcool, APM or equivalent tool is preferred
Must be able to work in a fast-paced environment and have strong time management skills.
Strong hands-on experience in Production support in a financial services company.
Understanding current challenges and being able to prioritize initiatives to improve operational support
Job Expectations:
- Lead critical incidents recovery in a timely fashion, to minimize if not eliminate customer impact and communicate the progress of the same to the senior leadership team as appropriate.
- Deliver day-to-day application production support services for international suite of applications catering operations in APAC, EMEA and NAM locations.
- Able to guide team towards daily administration and support of these applications technically.
- Sound knowledge in IT Service Management, ITIL, Incident, Problem, Change, Release Management & Service transformations.
- Responsible for understanding the application and work towards creation of SLA and BCP plans.
- Strong problem-solving skills and be able to apply creativity to improve processes.
- Help to deliver timely, accurate and actionable business information
- Streamlining support by identifying areas for improvement within both the team and applications
- Ability to understand and escalate issues efficiently and appropriately.
- Ability to lead multiple application support groups supporting critical payment/Regulatory applications that are running 24x7
- Identify system bottlenecks and opportunities for process improvements
- To be able to lead cross application support programs, which will help teams overcome bandwidth challenges and focus more on engineering activities
- Contribute to application stability, identify incident patterns, and report vulnerability in production environment.
- Champion continuous improvement work across Technology & Infrastructure teams to drive stability, Resiliency, Client delight and operational excellence.
- Identify and implement service delivery improvements through automation.
- Ability to lead team and lead projects/initiatives with high risk and complexity
- Provide technical assistance/solutions to the teams in access related issues that encounter when working on cross applications support

Posting End Date:
9 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Skills Required

7+ years of Systems Engineering and Technology Architecture experience
3+ years of management or leadership experience
At least 6+ years managing application support for multiple business critical applications
Knowledge of relational databases - Oracle, SQL Server
Clear understanding of OLAs and SLAs for payments and currency cut-offs
Ability to lead critical incident recovery and 24x7 application support
Familiarity with IT Service Management and ITIL practices (Incident, Problem, Change, Release Management)
Must be able to work in a fast-paced environment and have strong time management skills
Attention to detail, commitment to quality, and business focus
Experience with monitoring tools such as Grafana, Splunk, AppDynamics, Netcool, APM or equivalent
Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition
Understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and payment flows/reconciliation/regulatory reporting
Experience with event-driven, distributed architectures
Strong communication, presentation, and training skills to engage senior stakeholders
Proven ability to productionize new platforms and drive automation and process improvements

Wells Fargo Compensation & Benefits Highlights

Healthcare Strength — Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
Parental & Family Support — Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
Retirement Support — Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.

Learn more about Wells Fargo's Compensation & Benefits →

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The Company

HQ: San Francisco, CA

205,000 Employees

Year Founded: 1852

What We Do

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

Why Work With Us

We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.