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Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Leads global platform engineering, production operations, SRE, observability, automation, and enterprise application support teams. Defines reliability roadmaps, SLOs, observability standards, automation frameworks, and governance processes across cloud and hybrid environments. Oversees incident, release, problem, capacity, risk, and lifecycle management while driving availability, resiliency, scalability, and operational improvements. Partners with technology and business stakeholders, manages resources, ensures compliance, and develops engineering talent.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Systems Operations Senior Manager
In this role, you will:
23 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Systems Operations Senior Manager
In this role, you will:
- Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
- Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
- Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
- Perform network assessments, security audits, and system enhancement consultations
- Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Provide implementation support for key risk initiatives
- Collaborate with and influence all levels of professionals, analysts, or associates
- Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
- Manage allocation of people and financial resources for Systems Operations
- Develop and guide a culture of talent development to meet business objectives and strategy
- 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
- Extensive experience leading large-scale Platform Engineering, Production Operations, SRE, Observability, Automation, Database, Middleware, and Enterprise Application Support organizations.
- Demonstrated success managing globally distributed teams responsible for mission-critical platforms and customer-facing services.
- Strong expertise in Cloud Engineering, SRE practices, Operational Excellence, AIOps, MLOps, Automation, and Platform Modernization initiatives.
- Proven ability to drive platform reliability, resiliency, scalability, governance, and continuous service improvement across enterprise environments.
- Experience leading strategic technology transformation programs, engineering excellence initiatives, and operational governance frameworks.
- Strong business acumen with the ability to align platform investments and operational priorities to business outcomes, customer experience, and risk reduction.
- Lead and develop high-performing global engineering, platform, and operational support teams responsible for delivering secure, resilient, and highly available technology services.
- Define and execute platform strategy, reliability engineering roadmaps, observability standards, automation frameworks, and operational excellence initiatives.
- Establish and govern enterprise SRE practices including Service Level Objectives (SLOs), Service Level Indicators (SLIs), Error Budgets, reliability metrics, and continuous improvement programs.
- Drive platform reliability and availability targets for critical SaaS and enterprise services, ensuring achievement of 99.99%+ service availability objectives.
- Partner with Product, Engineering, Infrastructure, Cybersecurity, Architecture, and Business stakeholders to enable scalable and resilient technology solutions.
- Champion a culture of automation and self-healing operations by leveraging Infrastructure as Code (Terraform), Ansible, AIOps, and intelligent operational tooling.
- Lead cloud transformation and modernization efforts across Azure, AWS, GCP, VMware, PCF, and hybrid environments.
- Oversee enterprise observability platforms including AppDynamics, Splunk, Grafana, ThousandEyes, BigPanda, and related monitoring ecosystems.
- Establish operational governance, release management, incident management, problem management, capacity planning, and risk management processes.
- Drive continuous improvement in operational KPIs including MTTD, MTTR, service availability, incident reduction, automation adoption, and customer experience metrics.
- Provide executive-level reporting, platform health insights, and strategic recommendations to senior technology leadership.
- Manage platform lifecycle activities including architecture reviews, software releases, patching, upgrades, performance optimization, and technology refresh initiatives.
- Foster engineering talent through coaching, mentoring, succession planning, and career development programs.
- Ensure compliance with enterprise technology standards, security controls, audit requirements, and regulatory obligations.
- Deep understanding of cloud-native architectures, microservices, APIs, distributed systems, and enterprise-scale platform operations.
- Expertise with CI/CD pipelines, DevOps practices, release automation, and deployment tools such as UCD, Harness, GitHub Actions, or equivalent platforms.
- Experience with SQL and NoSQL technologies including Oracle, SQL Server, MongoDB, and other enterprise data platforms.
- Strong knowledge of ITSM practices and tools including ServiceNow, Jira, and enterprise operational workflows.
- Experience with GitHub, Azure DevOps/TFS, or equivalent version control and software engineering platforms.
- Strong understanding of Agile, Scrum, Kanban, Product Operating Models, and technology delivery frameworks
23 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 7+ years of Systems Engineering and Technology Architecture experience, or equivalent experience, training, military experience, or education
- 3+ years of management or leadership experience
- Experience leading large-scale Platform Engineering, Production Operations, SRE, Observability, Automation, Database, Middleware, and Enterprise Application Support organizations
- Experience managing globally distributed teams responsible for mission-critical platforms and customer-facing services
- Expertise in Cloud Engineering, SRE practices, Operational Excellence, AIOps, MLOps, Automation, and Platform Modernization
- Experience driving platform reliability, resiliency, scalability, governance, and continuous service improvement
- Experience leading strategic technology transformation programs, engineering excellence initiatives, and operational governance frameworks
- Experience with Azure, AWS, GCP, VMware, PCF, and hybrid environments
- Experience with Terraform, Ansible, AIOps, and intelligent operational tooling
- Experience with enterprise observability platforms including AppDynamics, Splunk, Grafana, ThousandEyes, and BigPanda
- Experience with CI/CD pipelines, DevOps practices, release automation, UCD, Harness, GitHub Actions, or equivalent tools
- Experience with SQL and NoSQL technologies including Oracle, SQL Server, MongoDB, and other enterprise data platforms
- Knowledge of ITSM practices and tools including ServiceNow and Jira
- Experience with GitHub, Azure DevOps/TFS, or equivalent version control and software engineering platforms
- Understanding of Agile, Scrum, Kanban, Product Operating Models, and technology delivery frameworks
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
