Systems Operations Manager

Job Description:

The position is responsible for IT support and troubleshooting for systems used by SPC.  This includes Workday Financials for Procurement, and BrownBuys e-Marketplace platform in Jaggaer.

 This position serves as the SPC team lead for defining, testing and implementing new functionality for:

• Workday Release updates (twice yearly) and new projects
• Jaggaer Release updates (twice yearly) and new projects/ changes to BrownBuys Marketplace

This position is responsible for communications and training materials for SPC policies and processes and acts as point of contact for Workday Training.

Major Responsibilities:

• Provide IT support for systems used by Strategic Procurement and Contracts Office (SPC) and Brown departments related to Procurement
• Provide IT user support for the SPC office for the following systems: Workday Financials (Procurement, BrownBuys e-Marketplace (on Jaggaer platform) and back up support for Brown Contract Management (BCM on Jaggaer platform)
• Serve as system administrator for BrownBuys e-Marketplace/ Jaggaer platform (more detail provided in separate section below; which includes monitoring and fixing issues in the Supplier, Purchase Order and Invoice integrations
• Investigate and fix integration issues between Workday and Jaggaer for Suppliers, Purchase Orders, and Invoices
• Provide responses to email requests; i.e. answer questions, provide direction and one to one training. (E-Mail requests received from SPC and other Brown departments)
• Resolve and monitor issues received via Ticket System(s), (for example, Deskpro).
• Lead for testing and implementation of Workday releases 2x yearly; includes complete regression testing and new functionality testing
• Lead for testing and implementation for Jaggaer Release Testing for e-Marketplace (BrownBuys) 3x yearly; includes complete regression testing and new functionality testing
• IT Procurement Lead for SPC for new and/or changing functionality for Workday Procurement, Workday Suppliers, and general Workday enhancements requested by other departments
• Managing Procurement and/or Project Team
• Managing Project Tasks
• Create project documentation
• Work with OIT and the Workday Program to create and explore integrations options
• Work with OIT and the Workday Program regarding security/access changes precipitated by new function
• Lead for Procurement testing of new functionality
• Lead or provide training and communications on updates to department users and SPC users
• Write job aids and edit screencasts for Procurement functions;
• Testing for Workday and SPC initiatives (for ex., Workday Supplier Onboarding, supplier additions to BrownBuys Marketplace, subaward contracts)
• Participate in other department initiatives by providing testing support.
• Implementing new BrownBuys suppliers in the e-Marketplace when requested
• Working with OIT and the Workday Program to set up security and tailored processes for user access to restricted BrownBuys Suppliers
• Approving requested changes (ticket requests) to Shopper Role for access to restricted suppliers in BrownBuys (Dell)
• Clearing invoice export errors; communicating with OIT and suppliers to explain process breakdown and steps to remediate
• Manage Jaggaer Release testing 3x yearly for BrownBuys
• Testing for BCM changes when impacting Workday and/or BrownBuys
• Creating new BCM users
• Lead and point of contact for training instruction content, creation and update of Workday Procurement job aids
• Lead for University-wide communications involving changes to Workday Procurement and BrownBuys (Jaggaer e-Marketplace platform)
• Write job aids for new functionality impacting end users
• Write Workday Communications to end users regarding ongoing maintenance and new functionality to be implemented
• Conduct training sessions/coordinate training needs with the Workday Program team for Workday business processes and SPC staff for procurement policy training needs

Job Qualifications:

Education and Experience

• Bachelor’s degree in Business Administration or related field preferred
• Three or more years in related experience, preferably in higher education or an organization with complex business and compliance structure

Job Competencies

• Experience with business analysis; experience in creating business processes
• Workday experience highly desirable
• Experience with systems support and/or customer support highly desirable
• Knowledge in Change Management /performance improvement methodology highly desirable
• Understanding of Procurement, Accounting and Audit processes desirable
• Demonstrated problem solving skills required.
• Strong analytical skills
• Strong interpersonal skills in order to garner consensus and make recommendations.
• Ability to handle and prioritize multiple projects/work efforts at one time
• Superior project management skill
• Ability to create and provide training and willingness to be a presenter in campus wide events.
• Ability to deal with several different groups and teams of people in order to understand competing priorities compared to a system’s capabilities and translate that into what will become business processes
• Ability to synthesize large amounts of information in order to make decisions and resolve issues as projects move forward and pick up momentum

Please include a cover letter when submitting your application.

All offers of employment are contingent upon successful completion of a background check.

Benefits of Working at Brown:

Information on the Benefits of Working at Brown can be found here.

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Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

This position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact [email protected].

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.