Systems Operations Lead

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Job Description

The Systems Operations Lead serves as the operational control point for the production environment, responsible for proactively monitoring our nightly batch cycles, nightly closes, system health, identifying emerging risks, and preventing business‑impacting incidents before they occur. This role requires continuous analysis of signals across platforms such as ServiceNow and Splunk, correlating incident trends, user reports, and change activity to detect anomalies and anticipate systemic issues. This individual ensures timely and structured communication to stakeholders when needed, providing clear visibility into system stability or active mitigation efforts, while maintaining strict governance over messaging and escalation protocols. When issues arise, they act decisively to initiate incident management, engage support teams, and help drive root cause analysis. By combining real‑time situational awareness, disciplined execution, and effective coordination, the senior analyst plays a critical role in maintaining operational stability, minimizing disruption, and safeguarding business continuity.  The individual must interface with users, all Systems staff, and vendors on critical projects and assignments and represent the department in all aspects of the assigned project or issue, while complying with prescribed standards and procedures. This would be an Alt-Shift, working 4pm-12am on Monday-Friday.

Principle Responsibilities include:

Maintenance

• Maintain nightly turnover and all defined incident logs and databases as defined by management.
• Maintain and develop operational documentation, procedures and standards.
• Support and maintain on-time delivery of user and client deliverables.
• Maintain change processes for operation review and approval.
• Develop and maintain operational procedures and documentation.

System and Software Support

• Support automation processes and software; recommend use of any automation tools for notifications and operational processes.
• Support BBH Disaster Recovery process and procedures.
• Support and enhance the use of Splunk for monitoring and alerting

Technical

• Provide 24x7 technical support.
• Perform monitoring responsibilities of all operational alerts.
• Meet all service level objectives associated with production alerts/failures
• Add or modify scheduling for both mainframe and distributed platforms
• Conduct 1st and 2nd level problem determination, resolution and documentation.
• Evaluate and test software in support of system upgrades or processing adjustments.
• Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
• Interface with all hardware, software and service vendors.

Planning/Organization

• Review and evaluate all Operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Review production turnover documentation to ensure proper requirements and schedules are met.
• Identify and document incidents and problems (all platforms) presented to the team.

Candidate Qualifications include:

• 8+ years data processing experience and/or equivalent work experience.
• Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
• Working knowledge of the following software: Autosys, RMJ or similar.  Mainframe CA-Scheduler, CA-7, or IBM scheduler or similar, as well as NDM, FTP, MVS, JCL.  Familiarity with AutoOps is a plus, IBM Content Manager (CMOD) is a plus. 
• Analytical and problem solving skills.
• Ability to work in a team environment.
• Written and oral communication skills.
• Client service and interpersonal skills.
• This would be an Alt-Shift, working 4pm-12am on Monday-Friday.

Salary Range

NJ: $100,000 - $150,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.