The Role
Design, build, and support Cerner Scheduling systems, focusing on troubleshooting, healthcare data analysis, and workflow improvement. Collaborate with teams while adhering to SOPs and communicating effectively.
Summary Generated by Built In
Requisition Number: 2361829
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Design, build, and support Cerner Scheduling (Win32) systems
- Work with Cerner Scheduling and Registration (Win32 and Revenue Cycle)
- Perform basic system setup, configuration, and troubleshooting
- Support revenue cycle processes like billing and registration
- Ensure appointments are set up correctly for accurate charge capture
- Fix system issues and provide ongoing support
- Work with teams to improve scheduling and registration workflows
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- Undergraduate degree or equivalent experience
- 2+ years of experience Design, Build and Trouble shooting
- Healthcare & Cerner Support
- Cerner Scheduling both Win32 and Revenue Cycle
- Ability to develop a foundational understanding of Cerner EHR systems and healthcare workflows (focus on pharmacy, often prefer pharm tech, or lab - lab techs, or radiology - rad techs)
- Ability to support analysis of healthcare data, reports, and operational metrics
- Ability to assist in understanding clinical, operational, and administrative healthcare processes
- Analysis & Reporting
- Ability to perform basic data analysis to identify trends, gaps, or issues
- Ability to prepare reports, summaries, and presentations for internal teams and stakeholders
- Ability to support documentation of processes, observations, and findings
- Process & Delivery Support
- Ability to follow defined SOPs, workflows, and quality standards
- Ability to assist with testing, validation, or support activities under guidance
- Ability to collaborate with cross functional and global teams to meet delivery timelines
- Communication & Collaboration
- Ability to communicate clearly with team members through written and verbal updates
- Ability to translate data or technical observations into simple, business friendly language
- Ability to participate in team meetings and training sessions to build domain expertise
- Core Skills:
- Basic understanding of healthcare systems and EHR concepts
- Solid analytical and problem solving skills
- Willingness to learn Cerner modules, tools, and healthcare workflows
- Technical & Tool Skills:
- Proficiency in Microsoft Excel (basic analysis, charts, pivot tables)
- Exposure to data or reporting tools (nice to have, not mandatory)
- Communication Skills;
- Solid written and verbal communication skills
- Ability to document processes and create clear summaries
- Comfortable working with global stakeholders
- Professional Attributes;
- Proven high learning agility and adaptability
- Solid time management and reliability
- Proven team oriented mindset suitable for global delivery environments
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Undergraduate degree or equivalent experience
- 2+ years of experience Design, Build and Trouble shooting
- Ability to develop a foundational understanding of Cerner EHR systems and healthcare workflows
- Ability to perform basic data analysis to identify trends
- Proficiency in Microsoft Excel (basic analysis, charts, pivot tables)
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
