Systems Manager - OS Engineering Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
This role will require 2-3 days in the office at our San Diego, CA OR Kirkland, WA OR Santa Clara, CA OR Orlando, FL Office Location.
About the Role:
We are seeking an experienced Systems Manager to lead and manage the Linux Center of Expertise (CoE) within the OS Engineering organization. This role is responsible for overseeing the on-going delivery of Linux operations, ensuring operational excellence, and driving continuous improvements in incident resolution, problem management, and system performance.
As the leader of the Linux CoE, you will manage a team of Systems Engineers, including those focused on Red Hat Linux operations, and provide strategic direction in areas such as operational excellence, vulnerability remediation, monitoring, and performance optimization. This role requires strong leadership, communication skills, and a hands-on approach to Linux system management.
What you get to do in this role:

• Lead, mentor, and develop the OS Engineering Linux Center of Expertise (CoE) team, ensuring high performance and operational excellence.
• Oversee Linux system operations, including incident response, problem management, and system performance tuning.
• Manage on-call processes and ensure team readiness for handling Linux infrastructure escalations.
• Define and implement best practices for Linux system administration, security, and compliance.
• Collaborate with cross-functional teams to improve automation, monitoring, and CI/CD integration.
• Drive process improvements for OS lifecycle management, patching, and system hardening.
• Lead efforts in vulnerability management and remediation, ensuring compliance with security standards.
• Partner with Engineering, Cloud, and Security teams to align Linux operations with business goals.
• Provide strategic direction on emerging Linux technologies, automation frameworks, and tooling.
• Establish and track KPIs for operational efficiency, uptime, and incident response times.
• Advocate for continuous learning and skill development within the Linux CoE team.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of related experience with a Bachelor's degree or equivalent work experience.
• 5+ years of experience in Linux system administration, engineering, or operations.
• 3+ years of experience in a leadership or management role overseeing Linux engineering teams.
• Strong background in Red Hat Linux administration, including troubleshooting and performance tuning.
• Experience managing on-call operations and incident resolution processes.
• Experience with ITIL, SRE, or DevOps methodologies in a Linux operational setting.
• Familiarity with RPM package management, YUM repositories, and CI/CD pipelines (GitLab preferred).
• Knowledge in Bash or Python scripting, Linux CLI tools, and automation for operational efficiencies.
• Strong understanding of Linux security, vulnerability management, and system hardening best practices.
• Strong understanding of configuration management tools such as Puppet, Foreman, or Ansible.
• Familiarity with containerization, Kubernetes, or infrastructure-as-code practices.
• Excellent communication, collaboration, and stakeholder management skills.

Preferred Qualifications:

• Experience with configuration management tools such as Puppet, Foreman, or Ansible.
• Knowledge of cloud environments (AWS, GCP, Azure) and hybrid infrastructure models.

Who You Are:

• A proactive leader who can drive team success and operational excellence.
• A technical mentor who enjoys guiding and empowering team members.
• A problem solver who can navigate complex Linux challenges and find scalable solutions.
• A strategic thinker who understands how Linux operations impact the broader IT ecosystem.
• A collaborative partner who works well across teams and departments.

If you are passionate about leading Linux engineering operations and making an impact through strategic leadership and technical excellence, we'd love to hear from you!
GCS-23
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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