What you will do:
- Be a point of escalation for the Merchant Services team on internal technology and third party processing partner issues.
- Work with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams.
- Be a liaison between Dev/Product and Merchant Services teams.
- Be a Subject Matter Expert (SME) in existing and new Trustly technology for all Trustly teams.
- Share Subject Matter Expert (SME) knowledge on multiple channels: a ticketing system, public forums, online chat, social networks, client calls, and more.
- Work on Account Configuration and Operational tasks to support the Integrations team.
- Be part of a 24/7 service in support of the Merchant Services team.
- Create and maintain documentation.
Who you are:
- Excellent English skills (written and verbal).
- The candidate must be able to develop simple solutions using Java or C#, JavaScript, HTML, and database queries.
- Knowledge of how to do RESTful API calls.
- Ability to debug and investigate issues raised by merchants and Trustly's teams.
- Ability to quality assures the new features delivered provided by Product will suffice Merchant's needs.
- Experience in merchant operations, technical customer support role, or Software QA role.
- Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and Database queries.
- Previous knowledge of mobile platforms.
- Previous experience in cloud software development.
- Previous knowledge of payments services.
Our perks and benefits:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- Monthly happy hours;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
Skills Required
- Excellent English skills (written and verbal)
- Develop simple solutions using Java or C#, JavaScript, HTML, and database queries
- Knowledge of how to do RESTful API calls
- Ability to debug and investigate issues raised by merchants and Trustly's teams
- Experience in merchant operations, technical customer support role, or Software QA role
- Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and Database queries
Trustly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.
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Parental & Family Support — Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
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Leave & Time Off Breadth — Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
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Equity Value & Accessibility — Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.
Trustly Insights
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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