Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
We are seeking a motivated and skilled Systems Integration Engineer who will be responsible for implementing, configuring and supporting digital payment and transaction systems within PayFac platform. This role is both technically skilled and customer-focused—someone who can translate business needs into smooth integrations between software, hardware, and secure network environments. This includes everything from coordinating client setups and testing to troubleshooting live environments and ensuring continued operational performance.
Essential Functions: Animal Health - Companion
- Lead the technical implementation and configuration of payment systems for new and existing business clients, ensuring seamless integration with internal and third-party applications. This includes point of sale integrations and gateway setups.
- Own technical end-to-end deployment of merchant environments—testing transactions, funding, and reporting functionality prior to go-live.
- Analyze transaction logs, API calls, and gateway responses to diagnose issues in real time.
- Troubleshoot complex/ tier 3 network, connectivity, and terminal issues both remotely and on-site when necessary.
- Provide training and documentation to internal teams on proper system operation and maintenance.
- Contribute detailed records of configurations, integrations, and versioning within CRM and technical systems.
- Collaborate with product and development teams to test enhancements, API updates, and new integration pathways.
- Monitor system performance of active integrations and proactively identify opportunities for optimization or automation.
- Follow compliance with PCI DSS, SOC 2, and other applicable data-security standards.
Minimum Requirements
- Bachelor's Degree or equivalent education and/or experience
- 5 years related experience. Minimum 3 years of experience in FinTech, payment processing, or POS integration support
Preferred Requirements
- Experience in payment facilitation (PayFac) or ISO environments.
- Experience installing, configuring, or supporting payment terminals, gateways, or point-of-sale software
- Experience with integration testing, API key management, and terminal certification
- Experience working with FIS, Elavon, Payrix, Stripe, or Fiserv platforms
Skills and Abilities
- Strong understanding of merchant transaction flows, funding timelines, and settlement reconciliation.
- Familiarity with REST APIs, webhooks, and secure network connections (SSL, VPN, tokenization).
- Excellent troubleshooting skills for hardware, software, and connectivity issues.
- Clear written and verbal communication skills, with ability to support both technical and non-technical users.
- Proficiency in Zoho Desk, Zoho Projects, Postman, or comparable tools.
- Strong analytical and troubleshooting abilities across software, hardware, and network layers.
- Excellent communication and customer service skills with the ability to explain technical information clearly
- Experience using service desk and project tracking software for documentation and task management
Physical and Cognitive Demands
- Communicate/Hearing Frequently
- Communicate/Talking Frequently
- Learn New Tasks or Concepts Frequently
- Make Timely Decisions in the Context of a Workflow Frequently
- Complete Tasks Independently Constantly
- Maintain Focus Constantly
- Remember Processes & Procedures Constantly
- Stationary Position (Seated) Constantly
- Vision Constantly
- Hand/Eye Coordination Occasionally
- Bend Rarely
- Complete Tasks in a Noisy Environment Rarely
- Feeling/Grasping/Handling Rarely
- Move/Traverse Rarely
- Repetitive Motions Rarely
Working Environment
- Hazards Occasionally
Travel Requirements
- 10% Travel to customer sites as needed for troubleshooting
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$96,500.00 - $128,700.00EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Top Skills
What We Do
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Disability Accommodation
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to [email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
