Systems Engineer

About Network Doctor

Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth — all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier.

At Network Doctor, you’re not just a technician — you’re part of a team grounded in partnership, integrity, and continuous improvement. You’ll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth.

About the Role

We are seeking a smart, resourceful, and service-oriented L2 Systems Engineer to provide advanced onsite technical support for clients across the NYC Metro Area. You’ll spend most of your time working from our client sites delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. Access to transportation is required to travel to clients in NY and NJ.

This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don’t need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes.

Key Responsibilities

• To maintain a first-class level of customer service insuring that all clients are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
  • Business networks and systems, including hardware.
  • Window Servers and Active Directory, DNS.
  • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
  • Microsoft Exchange and email security/filtering solutions.
  • Office 365
  • MS Azure
• Some other technical facets, details or requirements of the position may include, but not limited to:
  • Manage and execute projects to meet deadlines and client expectations.
  • Guide Systems Engineers on the remote and field engineering teams.
  • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
  • Administer, configure, maintain, and upgrade various VMware technologies
  • Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
  • Administer and configure NAS and SAN technologies from various vendors
  • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
  • Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Help develop and guide other systems engineers to their full potential.

Requirements: 

• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols)
• Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team

A Plus to Have:

• 3 + years technical experience relevant to the above
• A solid and well thought out diagnostic mindset
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• Experience working with/at MSP’s
• Experience with RMM tools
• Familiarity with the ConnectWise Suite of products
• Proficiency in administering, configuring, maintaining and upgrading various VMware technologies
• Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments
• Administering and configuring NAS and SAN technologies from various vendors
• A driver’s license and vehicle of your own and the ability to travel to client locations if needed