As a Systems Engineer at Resource Data, you will design, implement, support, and optimize infrastructure solutions across on-premises and cloud environments. This role works independently to configure, deploy, monitor, and troubleshoot systems while collaborating with project teams and clients to deliver reliable, secure, and high-performing technology solutions. You'll apply strong technical expertise to resolve complex operational challenges, improve system reliability, and contribute to the development of repeatable engineering practices.
Key Responsibilities
- Independently deliver assigned systems engineering work while contributing to broader project and operational objectives
- Provide Level 3 support for end users, administrators, and project teams, resolving complex technical issues and escalating risks appropriately
- Install new software releases, operating system updates, patches, and infrastructure upgrades while ensuring minimal disruption to business operations
- Evaluate software updates and security patches and resolve software-related issues
- Perform system backup, recovery, and restoration activities to ensure business continuity and data protection
- Support system integrations, deployments, upgrades, migrations, and operational workflows
- Produce clear and comprehensive technical documentation, including system architecture diagrams, support procedures, deployment documentation, and service records
- Identify opportunities with clients to improve operational readiness, system performance, and infrastructure reliability
Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field; or equivalent combination of education and experience
- 2+ years of professional experience in systems engineering, infrastructure, platform engineering, or a related role
- Experience managing user accounts, security controls, system documentation, and troubleshooting activities
- Experience configuring and maintaining operating systems, virtualized environments, cloud platforms, and application infrastructure
- Experience supporting system integrations, deployments, upgrades, migrations, and operational workflows
- Familiarity with infrastructure security principles, monitoring solutions, backup and recovery processes, and reliability best practices
- Strong troubleshooting and root-cause analysis skills with the ability to resolve complex technical issues
- Ability to work independently and effectively manage priorities with minimal supervision
- Strong organizational, communication, and collaboration skills, including experience working with engineering teams and client stakeholders
Preferred Qualifications
- Experience using JIRA or similar work management and issue-tracking platforms to manage tasks, incidents, change requests, and project deliverables
- Experience working in consulting environments involving direct client interaction and project delivery responsibilities
- Experience delivering IT solutions with government agencies
- Industry certifications such as CompTIA Security+ or similar
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Skills Required
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field
- 2+ years of professional experience in systems engineering
- Experience managing user accounts and security controls
- Experience configuring and maintaining operating systems and cloud platforms
- Strong troubleshooting and root-cause analysis skills
What We Do
Since 1986, Resource Data, Inc. has been dedicated to providing custom IT solutions and IT consulting. We provide custom database, application, web, and GIS programming services from offices in Anchorage, Boise, Houston, Portland, and Juneau. Our excellent local reputation has led to the successful completion of projects for hundreds of clients, ranging from small firms to some of the world's largest corporations. People, technology, results: That's what Resource Data was built on, and that's what we're all about.
