At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
ABOUT THE OPPORTUNITYThis role requires an experienced IT professional with a proven record of accomplishment to support our fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our St. Louis imaging center, while also supporting our imaging and file transfer central environment. You will be responsible for day-to-day operations and supporting hardware and software, including high-speed scanners, imaging tools, and file transfer management.
KEY RESPONSIBILITIESDaily Operations & Maintenance: Perform daily maintenance activities to ensure all IT operations run smoothly. Provide day-to-day support for the local imaging center and for the central environments (FISMA/IMGS).
Escalation & Support: Take responsibility for proper daily escalation of operational issues and participate in off-hour on-call support.
Process Optimization: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry-proven best practices.
Customer Onboarding: Manage the successful onboarding of new Digital Solutions (DS) customers and handle technical change requests for existing DS customers.
System Availability: Ensure constant systems/solution availability to meet project SLAs.
Cross-Functional Collaboration: Meet with Implementation and DevOps teams to deliver solution fixes and platform enhancements.
Experience & Education: Bachelor’s degree (B.A. or B.S.) from a four-year college or university, OR over 5 years of dedicated IT industry work experience.
Technical Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
Specialized Software: Proven ability to deploy and troubleshoot Kofax (imaging software) and execute Batch class deployment.
Hardware & Systems Support: Deep understanding of various IT functions (Desktop, Server, Network) with experience providing technical support and installing hardware/software products on-site and remotely.
Core Skills: * Network management knowledge (switches, routers, and firewalls).
PowerShell scripting experience is highly desired.
Program/Project management experience with strong strategic planning capabilities.
Excellent verbal and written communication skills across wide audiences, including executives and stakeholders.
Certifications (Desirable): Microsoft Certified Professional, CompTIA A+, Network+, Security+, or ITIL v3 foundation and practitioner certifications.
Mobility: Willingness and ability to travel up to 15%.
Be part of an ever-evolving global organization focused on transformation and innovation.
Have a support system where you have a safe place to voice your opinion and share feedback.
Open space to be creative, strategize, brainstorm, and plan for the future success of Iron Mountain.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Skills Required
- Bachelor's degree (B.A. or B.S.) OR over 5 years of dedicated IT industry work experience.
- Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
- Proven ability to deploy and troubleshoot Kofax (imaging software) and execute Batch class deployment.
- Experience providing technical support and installing hardware/software on-site and remotely (Desktop, Server, Network).
- Network management knowledge (switches, routers, and firewalls).
- PowerShell scripting experience.
- Program/Project management experience with strong strategic planning capabilities.
- Excellent verbal and written communication skills across wide audiences, including executives and stakeholders.
- Certifications such as Microsoft Certified Professional, CompTIA A+, Network+, Security+, or ITIL v3 (desirable).
- Willingness and ability to travel up to 15%.
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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