Ready to be a Titan?
At ServiceTitan, we build technology that powers the trades — and we believe our internal technology should set the same bar for quality, scale, and experience.
We're looking for a Systems Engineer to join our Corporate IT Infrastructure team. This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as ServiceTitan continues to grow.
What You'll Do
Own Azure Cloud Infrastructure
Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deployments
Drive cloud cost optimization, security posture, and reliability across our Azure environment
Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal tooling
Manage On-Premises & Hybrid Infrastructure
Administer Windows Server and Linux environments across on-prem and hybrid deployments
Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
Build Automation & Drive Engineering Efficiency
Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks
Apply AI-assisted development tools to accelerate scripting, operational efficiency, and documentation
Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
Maintain ticket discipline and workload visibility for all infrastructure activities
Partner Across the Business
Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
Produce and maintain accurate, comprehensive runbooks and system documentation
Proactively surface infrastructure risks and improvement opportunities to leadership
What You'll Bring
5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role
Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
Proficiency with Terraform and/or Bicep
Strong scripting skills in PowerShell and/or Bash or Python
Solid experience administering Windows Server and Active Directory in enterprise environments
Linux server administration in production environments
VMware virtualization experience (ESXi, vCenter)
Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
Hands-on experience applying AI and automation tools to infrastructure operations
Strong communication skills and a track record of cross-functional collaboration
Preferred Qualifications
Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
Azure certifications: AZ-104, AZ-305, or equivalent
Demonstrated ability to move from reactive support to proactive infrastructure ownership
How Success Is Measured
Infrastructure reliability and reduction in unplanned incidents
Increased automation coverage and reduction of manual operational toil
Timely, well-documented project delivery with measurable business impact
Strong cross-functional partnerships with Help Desk, Security, and Identity teams
Use of AI Technology
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $86,600 USD - $115,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Skills Required
- 5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role
- Deep Azure infrastructure expertise
- Proficiency with Terraform and/or Bicep
- Strong scripting skills in PowerShell and/or Bash or Python
- Solid experience administering Windows Server and Active Directory
- Linux server administration in production environments
- VMware virtualization experience (ESXi, vCenter)
- Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
- Hands-on experience applying AI and automation tools
- Strong communication skills and a track record of cross-functional collaboration
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
-
Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
-
Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
-
Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
Gallery
