Systems Engineer

Job Description
Title: Systems Engineer
Location: Bangalore (EC Ph 1)
Work schedule: 11 am to 8 pm IST
Model: Hybrid
Role Overview:
As a Systems Engineer - Digital Collaboration, you will be responsible for the administration, support, and optimization of Microsoft 365 services, email security gateways, migration tools, and IT service management platforms.
The role ensures seamless collaboration, secure communication, and efficient service delivery across the organization's digital ecosystem.
Key Roles and Responsibilities:
Administer and manage all Microsoft 365 tenant services, including Exchange Online, Teams, SharePoint, OneDrive, Power Platform, and security/compliance center.
Monitor service health, capacity, performance, and incidents through the Microsoft 365 Admin Center and Service Health Dashboard.
Implement identity and access management (IAM) integrations - including Azure AD, Conditional Access, MFA, and SSO.
Manage licenses, roles, and permissions via Microsoft 365 Admin and Entra ID.
Apply and monitor compliance policies, retention labels, DLP, and eDiscovery configurations.
Support and maintain hybrid Exchange infrastructure, ensuring synchronization and mail routing reliability
Lead and support tenant-to-tenant migration projects, including data migration and post-migration validation.
Utilize Quest migration tools (e.g., On Demand Migration, Migration Manager) for mailbox, Teams, and SharePoint migrations.
Configure and maintain Microsoft Teams collaboration, chat, meetings, and telephony.
Coordinate service updates and change management, ensuring minimal disruption during feature rollouts.
Document configurations, processes, and standard operating procedures (SOPs).
Provide Tier 2/3 support for M365-related escalations.
Collaborate with cybersecurity and infrastructure teams to ensure governance, data protection, and audit readiness.
IT Service Management (FreshService & ServiceNow):
Provide Level 2 support and assist Level 1 teams for Exchange Online, Teams, OneDrive, and email gateway tickets.
Ensure timely resolution of tickets and adherence to SLA requirements.
Maintain ticket hygiene and perform knowledge transfer sessions for L1 teams.
Document solutions, update knowledge base articles, and create runbooks.
Monitor and analyze ticket trends to identify recurring issues and propose preventive measures.
Required Skills & Qualifications:
Strong expertise in Microsoft 365 Administration (i.e. Exchange Online, Entra ID, Teams, OneDrive, etc...).
Hands-on experience with PowerShell scripting.
Familiarity with Proofpoint Email Gateway and Quest Migration tools.
Working knowledge of Fresh Service and/or ServiceNow platforms.
Good understanding of security and compliance principles related to email and collaboration systems.
Excellent troubleshooting, documentation, and communication skills.
Preferred Qualifications:
Microsoft 365 Certified: Messaging Administrator Associate (MS-203) or equivalent.
Experience in tenant-to-tenant migrations and hybrid Exchange environments.
Design and maintain Power Automate workflows for business automation.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:

• Global legacy: Join a powerhouse shaping industries worldwide.
• Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
• Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
• Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
• Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
• Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
• Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.

Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.