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At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Ready to take your IT career to the next level in Perth? We're on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.
What is the role
We’re looking for an experienced Systems Engineer to join our Perth-based Service Delivery team. This full-time role is office-based during standard business hours (Monday to Friday) and includes participation in an on-call roster and occasional after-hours work as needed.
You’ll provide technical support across infrastructure, networking, cloud platforms, and end-user systems, while also contributing to ongoing maintenance and project delivery. Working closely with both clients and internal teams, you’ll help ensure reliable, secure, and high-performing IT environments.
What You’ll Be Doing
Providing remote and onsite support for a variety of client environments
Troubleshooting and resolving hardware, software, and networking issues
Installing, upgrading, and configuring IT infrastructure (on-prem and cloud)
Acting as an escalation point for junior technicians
Collaborating with clients to understand technical needs and deliver tailored solutions
Monitoring systems, responding to alerts, and managing incidents in line with SLAs
Documenting technical procedures, solutions, and project work
Liaising with vendors when required
Recommending and supporting implementation of new technologies
Contributing to ongoing improvement and automation initiatives
Keeping your technical knowledge up to date through self-study and training
Who we are looking for
Strong Communication Skills
Demonstrated ability to communicate effectively with both internal teams and external stakeholders. Written and verbal communication skills must be to a high standard.Self-Management
Proven track record of working independently while maintaining high productivity and accountability.Technical Proficiency (Intermediate Level or Higher)
Candidates must possess hands-on experience and working knowledge in the following areas:Microsoft 365 (M365) – administration and support
Microsoft Security Solutions – management & support
Networking – preferably with Cisco Meraki technologies
Backup Solutions – ideally Veeam or similar platforms
Server Infrastructure – both on-premise and cloud-based, including:
Windows Server
Hyper-V
VMware ESXi
End user & desktop devices - administration and support including computers and smart phones
Minimum 5 Years in Technical Support Roles
Ideally within a Managed Service Provider (MSP) environment, supporting a diverse range of clients and infrastructure setups.Multi-Client Support Exposure
Experience managing and troubleshooting systems across multiple customer environments, with a strong focus on service delivery and client satisfaction.Monitoring and Maintenance
Proven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance tasks.
Preferred Qualifications & Certifications
Microsoft Certifications
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified: Azure Administrator Associate
Networking Certifications
Cisco Certified Network Associate (CCNA)
Cisco Meraki Solutions Specialist (or equivalent hands-on experience)
Backup & Infrastructure
Veeam Certified Engineer (VMCE)
VMware Certified Professional (VCP), Microsoft Hyper-V or Nutanix experience
Desirable Skills
ITIL Foundation Certification (for service management best practices)
Experience interacting with change management processes including writing requests for change
Familiarity with RMM tools and PSA systems such as ConnectWise
Experience physically installing and maintaining networking equipment and other infrastructure at client sites and in a data centre environment
What we offer
A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks provided
Comprehensive Employer Assistance Program
Bonuses and incentives for upskilling
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Top Skills
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
