Responsibilities:
- Participates in the continuous development, monitoring, and troubleshooting of shared service applications such as DNS, DHCP and directory services (Active Directory, EntraID, OpenLDAP)
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Implements operational and security policies and procedures throughout service delivery lifecycle
- Implements a cost-effective operation of an on-premise/public/hybrid cloud IaaS, monitoring and configuration tools
- Create and maintain detailed documentation of IT systems, processes, and procedures
- Automates tasks for speed and consistency. Works with and extends configuration management tools
- Provide technical support to employees, addressing their IT-related queries and issues
Requirements:
- Minimum 2 years in IT operations
- Experience with automation tools and scripting languages
- Excellent verbal and written communicator
- Must be comfortable dealing with stakeholders in crisis situations
- Understanding of common Agile project management concepts
- Strong analytical and problem-solving skills
- Strong interpersonal skills - must be able to work effectively as part of a project/program team and foster team cooperation
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