Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are looking for someone to...
- Work as a valued member of the Systems Infrastructure team, help drive the team’s mission forward:
- Build automated self-service tooling and infrastructure based on proven technologies.
- Work directly with many of the core components of our global voice, messaging and emergency network.
- Solve complex challenges, automate difficult yet repetitive tasks and coach our NOC team to efficiently support the platform operationally.
- Swiftly implements fixes to mitigate customer impacting issues during off hours.
- Research, plan, propose the better long term solution to be implemented so everyone sleeps better.
What You'll Do:
- Advance our technology stacks, automation and configuration management
- Design scalable and resilient systems to keep pace with company growth
- Improve efficiency and overall system performance
- Administration and on-call responsibilities for critical backend infrastructure
- Harden the platform against security threats and resource contention
- Work with our product owner
- Help respond & prevent incidents impacting the core platforms
- Participate in the Root Cause Analysis (RCA) process
- Spearhead innovation by bringing new ideas back to the team
What You Need:
Education:
- Bachelor’s Degree in computer science or a related field
Experience:
- 3-5+ years of experience running systems at large scale:
- Mastering architecture configuration and administration in one or more of the following is required
- Storage : NetApp
- Virtualization : VMware ecosystem
- Hardware : Cisco UCS ecosystem
- Load balancers : F5, HAProxy
- Strong experience in automation technologies with an emphasis on Ansible and Terraform
- Excellent knowledge of basic services : DNS, NTP, …
- Basic understanding of Docker, OpenShift and Kubernetes
Skills:
- Experience with metrics and monitoring applications such as DataDog, Elasticsearch, LogicMonitor, etc.
- Strong experience with automation technologies such as Ansible, Terraform, etc.
- The Linux operating system is no mystery to you
- Familiarity with source control, automation and deployment tools (Git / GitHub)
- Familiarity with other languages and scripting languages, specifically Python and bash scripts
- Work autonomously in a global team
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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Top Skills
What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen.
Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
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