At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
100% Onsite at Jessup, MD Primary purpose of the Role
The Systems Engineer will be responsible for providing ON-SITE support at our Jessup imaging center as well as supporting our remote imaging site(s) and FISMA central Hub between 9:30-6:30PM.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the Project Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including hardware/software management related to imaging and local network/access.
Key Accountabilities
-
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
-
Daily maintenance activities to ensure all IT operations run smoothly.
-
Daily support for the local imaging center and FISMA/IMGS central environments.
-
Responsible for proper daily escalation of issues and off-hour on-call support(Monthly rotation).
-
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
-
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
-
Ensure constant systems/solution availability to meet project SLA’s
Key Relationships (External and Internal Contacts)
-
Service Operations Leadership Team
-
DS Global Business Teams
-
IT Service Desk and Desktop Support
-
IT App Support & Infrastructure Groups
Focus(Nature of interaction)
-
Driving / delivering on support commitments
-
Improving Service Operations
Knowledge/Skills/Experience
-
Extensive experience with Windows 10, Server 2016, SQL Database, IIS and Active Directory.
-
Deploy/troubleshoot Kofax(imaging software) Batch class and custom tools/modules
-
Installation of hardware(Nutanix, switches) and software(Kofax, digital imaging tools, web config, etc).
-
Providing technical support for hardware and software on-site.
-
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
-
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
-
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
-
Own, Troubleshoot and solve complex technical issues collaborating with devops and various teams.
-
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
-
Network management and support- knowledge of switches, routers and firewalls desired
-
SQL and PowerShell scripting experience desired
Qualifications:
-
Bachelor’s degree (B.A. or B.S.) from a four-year college or university or 5+ years of IT industry work experience
-
You must be a U.S. citizen to apply and will be subject to a Government clearance investigation
-
Microsoft Certified Professional (or related certification) desired
-
A+ and Network+ Certifications desired
-
ITIL v3 foundation and practitioner certification desired
Reasonably expected salary range: $58,900.00 - $73,600.00
Category: Information Technology
Top Skills
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
Gallery
