Systems Engineer

About the Opportunity

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

The Systems Engineer is responsible for administering and monitoring applications integral to our business partners, products, and the Information Technology Organization. We are seeking a passionate system administration engineer who has the ability to work across multiple verticals including our Windows, Azure and Google platforms. Individuals will have the opportunity to improve everyday business process, automate manual tasks by proposing innovative solutions to modernize our approach in areas covering account creation (both Windows O365 and Google). Individual will be instrumental in implementing and supporting account creation, Intune, MFA, Cloud Application Security and Defender Endpoint.

As a Systems Engineer, you will support the following areas:

•  Account creation, termination, management of user access, and support for Google, Windows and Azure enterprise education environments
• Implementation and support of a mixture of Microsoft, Google, and other third-party solutions including but not limited to Intune, Autopilot, MFA, DLP, Defender, ATP, Chromebook console
• Support large environments with a focus on automation and software patching while assessing the stability, security and scalability of our Windows and Google platforms
• Work closely with the business and leadership to ensure products are identified that meet the necessary business requirements
• Meet tight deadlines and commitments, establish and measure SLAs to meet business needs
• Create and maintain required documentation
• Build strategic relationships with internal counterparts, external vendors and hold them accountable for delivery
• Implement and support required logging, alerting, monitoring tools to ensure there is insight to platform uptime and performance
• Establish standardized tools and operational procedures
• Work across various third-party solution providers, understand business needs and measure success
• Ability to multitask on several initiatives simultaneously to meet business needs
• Ensure concise and clear written and verbal communication
• Adhere to establish standards
• Deliver outstanding human centric customer service through all support and operational efforts

About You:

 Bachelor's degree or equivalent experience

• Highly organized, able to multi-task, with a high attention to detail and ability to prioritize
• Extensive experience with Identity Access Management best practices, implementation, reporting and auditing.
• Patient and active listener
• Ability to pass federal and state criminal background checks (FBI/BCI)
• Ability to think independently and contribute to the overall effort without much direction
• Confident, high-energy, self-motivated and a true team player
• Successful individuals will be innovative, persuasive, creative and have a genuine curiosity in their business partner’s business, goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organization are essential
• Demonstrate leadership qualities and abilities
• Ability to establish milestones and ensure execution is on track
• Ability to analyze and optimize existing processes
• Strong scripting abilities within both Google and Microsoft cloud environments in the areas of account management and permissions is preferred
• SharePoint Permissions and Administration experience
• Cleveland or Columbus preferred

Our Benefits:

 Life benefits – time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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