Thor Motor Coach is hiring a Systems Engineer to join our IT Department in Wakarusa. The primary responsibility includes the Architecture, Incident, and Problem Management for a large, complex set of applications where in-depth troubleshooting is required. The primary objectives are to provide tier two and three support to prevent Incidents from happening, and to minimize the impact of incidents. Providing Subject Matter Expertise in one or more core functional services is expected. Correctly determine the need for problem escalation, provide afterhours support, and successfully complete various IT initiatives.
Responsibilities:
- Lead in the support and continuous improvement of highly available systems and network.
- Installation, configuration, administration and maintenance of Windows infrastructure.
- Architecture of Data Center level enhancements and new technologies.
- Act as an escalation point for the Infrastructure and Service Desk teams in troubleshooting issues.
- Initiate & manage support tickets with hardware and software vendors.
- Maintain updated network and systems documentation and diagrams as needed.
- Work in a fun, casual environment with bright, motivated and experienced people.
- Career progression development including job specific certifications, vendor training and conferences.
Education, Training, & Skills:
- Experience with network and server operations best practices
- Microsoft Servers, AD, Exchange, SQL and Services
- Experience working with virtual infrastructure (i.e. Hyper-V, VMware)
- Managing DNS, DHCP, GPO, File and Print services
- Supporting, configuring, and managing Windows environment
- Experience troubleshooting network/system problems and outages
- ERP Administration
- Proven ability to successfully navigate and perform in a fast-paced environment and effectively multi-task priorities in a team-oriented setting
- Strong communication skills and the ability to work both independently on projects and cooperatively with the rest of the team
Experience:
- Minimum of 5 years IT experience
- Industry certifications preferred, and MCSE, anything SQL, Azure, or VMware a plus
- Cisco UCS, Unified Communications, switches, routers, and firewalls experience would be a bonus
- Netapp SAN experience aplus
- SQL installation/administration experience a plus
- PowerShell Scripting experience a plus
Pre-employment drug screen required.
EOE
Skills Required
- Experience with network and server operations best practices
- Experience with Microsoft Servers, Active Directory, Exchange, SQL, and related services
- Experience with virtual infrastructure such as Hyper-V or VMware
- Experience managing DNS, DHCP, Group Policy, file services, and print services
- Experience supporting, configuring, and managing Windows environments
- Experience troubleshooting network and system problems and outages
- ERP administration experience
- Ability to work in a fast-paced, team-oriented environment and manage competing priorities
- Strong communication skills and ability to work independently and collaboratively
- Minimum five years of IT experience
- Industry certifications, including MCSE, SQL, Azure, or VMware certifications
- Cisco UCS, unified communications, switches, routers, and firewalls experience
- NetApp SAN experience
- SQL installation and administration experience
- PowerShell scripting experience
What We Do
Thor Motor Coach is a North American motorhome manufacturer that designs and builds a broad range of recreational vehicles for varied travel lifestyles and budgets. Its portfolio includes gas and diesel Class A and Class C motorhomes, as well as Class B camper vans, including models built on Mercedes-Benz Sprinter and Ram ProMaster chassis. The company emphasizes innovative design, varied layouts, and custom-feeling options at competitive prices.
