The Role
Provide second-line technical support for Docmap maritime software, investigating and resolving complex issues, monitoring system performance, documenting incidents, and escalating defects. Deliver customer training, support releases and customer readiness, collaborate with Product, Engineering, and DevOps teams, and improve knowledge-base content and support processes.
Summary Generated by Built In
🚢 Discover OneOcean:
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.
Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.
At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
🎯 Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.
🔍 Why Join OneOcean Crew?
- Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
- Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
🧭 Navigating the position: Systems Engineer
We are seeking a Systems Engineer to join our Docmap Team on a 12-month maternity fixed term contract. This role plays a critical part in delivering high-quality technical support and ensuring an excellent customer experience across our maritime software solutions. You will act as a key interface between customers, product teams, and internal stakeholders—resolving technical issues, supporting system adoption, and contributing to ongoing service and product improvements.
Key Responsibilities
- Provide second-line technical support for Docmap products, ensuring timely resolution of incidents and service requests
- Investigate, troubleshoot, and resolve complex technical issues, escalating where required
- Deliver customer training and guidance to support system adoption and effective use
- Monitor system performance and proactively identify risks or service disruptions
- Ensure all customer interactions and issues are accurately recorded in helpdesk systems
- Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
- Support release activities, including validation and customer readiness
- Contribute to knowledge base content, documentation, and process improvements
Skills, Knowledge and Expertise
- Experience in technical support, IT support, or customer-facing technical roles
- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
- Knowledge of database structures (e.g., SQL) and system integrations
- Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong customer focus with a commitment to delivering high-quality service
- Ability to work both independently and collaboratively within a global team
- Fluency in English; additional languages are an advantage
About
OneOcean is transforming the future of maritime intelligence. Born from the integration of LR OneOcean and Ocean Technologies Group, we unite decades of maritime expertise with cutting-edge digital innovation under one powerful brand. Our comprehensive portfolio spansLearning, Fleet Operations, Compliance, Voyage Planning, and Performance Management— trusted by thousands of maritime professionals worldwide. By connecting ship and shore, people and data, we help organisations operate more safely, efficiently, and sustainably through real-time intelligence and predictive insights. We are part of Lloyd’s Register (LR) a global leader in marine and offshore engineering, technology, and digital solutions. With over260 years of trust, integrity, and leadership at sea, LR supports more than30,000 vessels worldwide. Together, OneOcean and LR combine the agility of innovation with the strength of a world-renowned institution, driving digital transformation and shaping a more connected, sustainable maritime industry.
Skills Required
- Experience in technical support, IT support, or customer-facing technical roles
- Strong troubleshooting and analytical skills for resolving complex technical issues
- Knowledge of database structures, such as SQL, and system integrations
- Familiarity with enterprise systems such as CRM, ERP, or maritime software
- Excellent communication skills for explaining technical concepts to non-technical users
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer focus and commitment to high-quality service
- Ability to work independently and collaboratively within a global team
- Fluency in English
- Additional language proficiency
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The Company
What We Do
Ocean Technologies Group is a provider of maritime-focused human capital management and operational solutions. It offers a comprehensive library of e-learning, training, and assessment tools for seafarers, built on brands like Seagull Maritime and Videotel. The company aims to help ship operators achieve safety and operational excellence through digital learning, assessment, and fleet management software, supporting professionals globally in the maritime sector.
