Systems Engineer- Windows

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Corporate Information Technology (CIT) is responsible for the enterprise technology that empowers Visa Inc. staff to support ongoing management of Visa Inc. operations and drive new innovations. The Client Engineering team is responsible Endpoint infrastructure, Compute, Active Directory configuration design/standards, Process Automation, Hardware and application standards, quality assurance and performance testing, Endpoint vulnerability management. 

Reporting to the Sr. Manager - Client Engineering the role is responsible for the infrastructure, applications, systems, and services throughout the Visa workstation standard operating environment. The successful candidate will be required to assist in defining and setting standards, applying solutions-based engineering, assisting in the design and architecture of the endpoint environment, as well as high level operations support within the department for escalations and communication. 

Essential Functions: 

· Act as technical evangelist for the Mac or Windows platform to enhance and promote the solution to the business. 

· Create and maintain all necessary documentation for supported applications to include products certified, installation and maintenance scripts. 

· Evaluate new releases, fixes, security updates etc., for supported applications and installation on all supported workstations platforms. 

· Work with various departments, technicians, and other SME's in reviewing certifications of new applications. 

· Create packages utilizing Jamf, SCCM, BigFix and 3rd party tools as required. 

· Provide technical guidance and training to other members of the Client Engineering team. 

· Evaluate potential implementation of new applications as required. 

· Provide necessary analysis reports on products evaluated and recommendations. 

· Provide third level support on issues escalated by the first or second level support. 

· Assist with vulnerability remediation as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
· Bachelors degree, OR 3+ years of relevant work experience
Preferred Qualifications:
· Experience with Jamf Pro, BigFix, SCCM.
· Experience creating installation and packaging scripts using Jamf, BigFix, SCCM products
· Extensive knowledge of macOS or Windows systems management in an Active Directory environment.
· Extensive experience in troubleshooting hardware and software problems.
· Experience with network infrastructure (LAN,WAN,Wi-Fi).
· Keep on top of the latest technologies and market trends in the information technology field and provide recommendations on new applications, products, and or solutions.
· 3-5 years of experience performing in engineering function supporting macOS and Windows operating environment.
· Experience providing second or third level support on multiple applications.
· Experience with datacenter server architecture and security principles.
· Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor.
· Ability to coordinate activities within cross-divisional and cross-functional teams.
· Ability to explain technical concepts to non-technical users.
· Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime.
· Ability to assess, analyze and research technical situations and provide viable alternatives.
· Ability to learn new technologies, concepts, and procedures quickly.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.