Systems Engineer, Telemetry

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

You will be joining CIBC’s US Infrastructure Operations team. This role requires extensive familiarity with Windows servers and frequently involves user support tasks. Expertise with the Windows operating system and server administration to develop and deploy servers, support day-to-day system performance, and prevent data loss and unauthorized access is required. This role also encompasses back-end IT support for business-critical and development-related departments and personnel and administer telemetry platform ensuring its smooth operation and optimal performance. You will be responsible for running day-to-day operations , handling tickets, responding to incidents and interfacing with various line of business and stakeholders. You administer and support core Microsoft, Linux, VMware technologies and Azure resources and Install/ Configure Windows Servers and provide support to individual users to ensure that the system works reliably and quickly. In addition to this, you manage server virtualization technologies like VMWare Server/ESX and provide technical support and guidance to users and other administrators. The Systems Engineers also work closely with other IT departments and vendors to answer technical questions or resolve issues with server performance and access and perform System Maintenance activities like review backups, error logs and user-reported errors and identify stable and reliable solutions. In addition to this monitoring performance to reduce interruptions and server crashes, developing and deploying initiative-taking solutions and setup alerts to ensure system usability across the organization, implementing and configuring Dynatrace's Application Performance Monitoring, plus monitoring solution across various environments, including setting up dashboards, alerts, and reports for monitoring application performance are some responsibilities.

CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote.

How you will succeed

• Troubleshooting and Technical Skills - Work closely with key business and technology partners to ensure that business and client impact issues are well understood and addressed. Ensure all infrastructure management aspects maintain adherence to all regulatory and information security standards and policies.

• Critical Thinker – Create better ways of solving technical problems and not be afraid of challenging the status quo.

• Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen, and ask the right questions to ensure problems/issues are identified and resolved.

Who you are

• You demonstrate 6+ years of experience in Windows/Linux administration with 2 years in Azure. In addition to this, experience in telemetry tools like Dynatrace with an ability to build up application metrics/dashboards is required. You must also have a deep experience with Windows servers (2008 R2, 2012 R2, 2016, 2019, Azure, managing server virtualization technologies like VMWare Server/ESX, Group Policy design, configuration Active Directory/LDAP user and group administration. Knowledge in Application Insights, service principal in Azure, NSG rule, Azure Key vault is ideal.

• You must have an ability to administer Telemetry platform (Dynatrace) ensuring its smooth operation and optimal performance.  Setup Event Management, Logging, Monitoring, and Alerting. You have knowledge to maintain system security by noticing faults and vulnerabilities within the server’s architecture and provide troubleshooting and support, including on-call rotation, after-hours support.

• Strong critical thinking skills to identify and resolve anomalies in system functionality and performance and stellar communication/ documentation skills are required

• You are certified Professional: Azure Certification is preferred.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package.  This role has an expected salary range of $110,000- $120,000 based on experience, qualifications, and location of the position.  The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays,  and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Group Policy, Microsoft Azure Administration, Server Administration, VMware ESXi, VMware Server, Windows System Administration