The Role
Design, deploy, manage, and support SCCM, Intune, and Autopilot endpoint management for a remote workforce. Troubleshoot incidents, document procedures, train help desk, enforce compliance and security, participate in projects, and provide reporting and escalation.
Summary Generated by Built In
Job Summary & Responsibilities
JOB FUNCTIONS
5 days in office (Clearwater FL)
This employee is responsible for the design, deployment, management, and support of Microsoft Endpoint Management solutions, primarily SCCM (System Center Configuration Manager), Intune, and Autopilot. This employee ensures the integrity, security, and optimal performance of endpoint management systems are supporting a remote workforce. The employee will possess strong technical expertise in SCCM, Intune, Autopilot, and Microsoft 365, and will collaborate with IT teams, project managers, vendors, and business stakeholders to deliver reliable and scalable
solutions.
solutions.
JOB FUNCTIONS
- Designs, deploys, and supports SCCM, Intune, and Autopilot solutions for endpoint management, application deployment, device provisioning, and compliance
- Monitors and resolves incident tickets, ensuring prompt and effective solutions and closure
- Effectively triages incidents in accordance with IT procedures
- Ensures appropriate monitoring tools are in place and properly utilized to maintain the integrity and stability of the endpoint management environment
- Collaborates with other IT support teams for troubleshooting and resolving issues related to SCCM, Intune, Autopilot, and Microsoft 365
- Standardizes and documents existing procedures for endpoint management
- Provides training and documentation to the Help Desk to enable first-call resolution where possible
- Assesses and interprets business needs and requirements related to endpoint management and device security
- Develops and monitors metrics to ensure support SLAs are met
- Provides escalation path for users with issues and research outstanding problems
- Participates in the development and implementation of policies and procedures to improve process and workflow for technicians
- Proactively works to improve customer experience and departmental performance
- Promotes system standards and ensures adherence to existing and new standards and best practices
- Creates and maintains technical documentation and diagrams specific to SCCM, Intune, Autopilot, and Microsoft 365 environments
- Participates in the planning and execution of IT projects related to endpoint management and Microsoft 365
- Submits timely status reports to senior leadership and other project stakeholders as required
- Occasional after-hours and weekend work may be required for tasks that cannot be performed during business hours
- Works with minimal guidance, seeking guidance on only the most complex tasks
- Conforms to all departmental and enterprises standards, policies, and procedures
- Maintains a flexible schedule in accordance with the needs of the department
- Develops an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing, and the roles of key players in the organization
Education
- Bachelor's Degree Required
Work Experience
- 5+ years of hands-on designing, implementing, and supporting SCCM, Required
- 2+ Years of designing, implementing, and supporting Intune and Autopilot environments, Required
- Entra ID, Authentication, App Registrations, and Conditional Access, Required
- Windows Server OS (2016+), Active Directory, Group Policy, and PowerShell scripting, Required
- device compliance, application deployment, device provisioning (Autopilot), and patch management using SCCM and Intune, Required
- migrating devices from hybrid Azure AD joined to Entra ID joined, Preferred
Knowledge, Skills, and Abilities
- Strong Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive,
etc.) - Exceptional analytics and problem-solving
- multitask and prioritize work requirements
- work independently and take initiative over diverse project areas
- Excellent interpersonal and communication, to establish and maintain effective working relationships with others
- work under pressure and prioritize/escalate problems as needed
- Excellent organization
- flexible, versatile, and adaptable in day-to-day activities conducted in a remote environment
- express ideas concisely and clearly, orally and in writing
- effectively prepare presentation material and present information to IT staff, management,
and business groups - read, analyze, and interpret applicable technical documentation, system reports, software
licenses, and contracts - Strong designing, planning, deployment, and administration of SCCM, Intune, and Autopilot
- Advanced Active Directory, Group Policy, and PowerShell scripting
- troubleshoot technical problems related to endpoint management and Microsoft 365
Skills Required
- Bachelor's Degree
- 5+ years hands-on designing, implementing, and supporting SCCM
- 2+ years designing, implementing, and supporting Intune and Autopilot
- Entra ID, Authentication, App Registrations, and Conditional Access
- Windows Server OS (2016+), Active Directory, and Group Policy
- PowerShell scripting
- Device compliance, application deployment, device provisioning (Autopilot), and patch management using SCCM and Intune
- Strong Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
- Migrating devices from hybrid Azure AD joined to Entra ID joined
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
