Systems Engineer - Operations, Ridgeland, MS

At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true.

All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position.

General Position Scope:

Under the general direction of the Technical Services Manager, helps users achieve optimum use of their computers by performing needs analysis, procurement support, installation, guidance, and problem resolution for computers and servers on the network. Responsible for VMWare, Storage, Servers, Patching and SQL installations.

Primary Duties and Responsibilities:

• Match the Bank's technological needs with current technology available by evaluating and installing hardware, software, and other equipment as approved.
• Troubleshoot network performance issues and assist with disaster recovery topology definition and administration.
• Manage and maintain the bank's VMWare, Storage, Servers, Patching and SQL installations.
• Implement proactive monitoring of network and core infrastructure equipment.
• Communicates highly technical information to both technical and non-technical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Provide initial response and manage problem resolution process for outages and problems.
• Provide detailed operating procedures and server architecture drawings.
• Manage escalation process to the IT manager or IT staff as required.
• Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank's standard of conduct.
• Research software, hardware, and techniques to improve hardware/software problem resolution.
• Other duties as requested.
• Participation in the Bank's High-Performance Rewards Connections program.
• Make referrals to the Mortgage Center and Wealth Management.

Position Requirements:

• Bachelor's degree in computer science or information technology or Equivalent Work Experience.
• 1 or more years' experience with supporting a Windows Server or Desktop environment. Knowledge of Active Directory, VMWare and Computer supports/setup are a plus.
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to troubleshoot errors with programs and/or processes.
• Work independently in a team environment and be able to perform quality work in a high-pressure situation.
• Available to be on call and work after hours as required.

BankPlus is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other details

• Pay Type Salary

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