Systems Engineer II

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:

The Systems Engineer II of DEX (Digital Employee Experience) is responsible for ensuring the optimization of the organization’s Digital Employee Experience solutions. System Engineer II is also responsible for managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity.

• Work as part of a team to support peers in troubleshooting endpoint related incidents and outages.
• Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions.
• Provide occasional after-hours support to critical issues and outages.
• Implement the DEX Strategy that drives continuous improvements of end user computing experience.
• Support planned and unplanned reporting efforts on status updates to leadership.
• Coordinate problem and incident management with 3rd party vendors.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 2 – 4 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:   

• Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL).
• Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc).
• Hands-on PowerShell development.
• Proven track record of driving DEX improvements and measurable business outcomes.
• Experienced with Nexthink to; investigate system issues and trends, build dashboards, develop remote actions, etc.

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently

License/Certification:

• Nexthink Certified (NQL, Troubleshooting Fundamentals, DEX Optimization, Content Management, Application Experience, etc) preferred ​

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act