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POSITION SUMMARY:
Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Makes updates to system related installation documentation. Performs end-user support. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates and leads various moderate to complex IT projects intended to continually improve/upgrade the enterprise servers. Experience working in EPIC systems required.
Position: Systems Engineer II - Epic
Department: Information Technology
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology. Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment. Ability to effectively adapt to rapidly changing technology and apply it to business needs. Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships. Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.
- Build and configure Windows-based servers.
- Support digital transformation efforts
- Configure backup and monitoring on all servers as needed.
- Understanding the Microsoft security patch cycle and apply patches to servers as needed.
- Support Microsoft Office 365
- Must be able to work independently with little to no daily supervision, is a team player and open to ideas and learning.
- Be able to modify storage, memory and network settings as appropriate.
- Server performance monitoring.
- Work with users to troubleshoot issues with performance, access and other administrative tasks.
- Able to communicate effectively across the organization.
- Take part in Change Control process.
- Take part in regular on-call rotation.
- Create and Post Documentation.
- 3rd Level end-user support.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
- Current Epic ECSA certification required
- Microsoft Certifications: MCSE highly desirable
- AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable
EXPERIENCE:
Minimum of 4-7 years of related experience
KNOWLEDGE AND SKILLS:
- Technical Skills: Hyperspace Web • Networking • Interconnect • System Pulse • Business Continuity Access • EPS • System Performance Analytics • My Chart • Care Everywhere • EpicCare Link • Hyperspace Client • Capacity Management • Scripting/Programming • VMware • Windows Server Management
- Demonstrated knowledge of the following technical knowledge/skills are preferred, including from among the following: Hardware: Dell Servers* OS: Windows 2016/2019/2022 * Microsoft AD/Azure AD * Microsoft O365 * Microsoft Exchange * Microsoft Defender * Microsoft ADFS * Mimecast * PowerShell Scripting * Microsoft Certificate Authority * Microsoft DHCP/DNS * Microsoft System Center * Automation Support * VMware Environment Experience * AWS *
- Strong customer service and communications skills
- Good judgment and analytical skills
- Strong follow-up and organizational skills
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
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What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
