The Role
Manage, monitor, and maintain datacenter infrastructure and backend systems across hybrid environments. Administer Active Directory, Microsoft Entra, and hybrid Exchange; handle server OS maintenance, virtualization, storage, patching, backups, monitoring, security audits, asset inventory, documentation, and 2nd-level escalation. Coordinate facility/environmental controls, lifecycle planning with application teams, on-call rotations, and cross-regional collaboration.
Summary Generated by Built In
We are seeking a highly skilled and proactive Systems Engineer to manage, monitor, and maintain our core datacenter infrastructure and central backend systems. In this role, you will play a critical part in ensuring the stability, security, and scalability of our hybrid environments, collaborating with cross-functional teams to drive our IT infrastructure forward.
Job title:
Systems Engineer – Datacenter & InfrastructureJob Description:
Key responsibilities
- Datacenter Operations: Oversee the day-to-day operation, monitoring, and maintenance of the datacenter, including central backend systems, corporate network layers, storage solutions, and virtualization platforms.
- Identity & Mail Systems: Act as the primary administrator for Active Directory and Microsoft Entra Services, as well as our hybrid Exchange environment (including mail gateways and internal email routing systems).
- Server Management: Maintain and optimize both centralized and decentralized server environments at the operating system level.
- Facility & Environmental Control: Responsible for the physical infrastructure of server rooms, including associated facilities, environmental sensors, and coordinating regular external maintenance.
- Escalation & Support: Handle 2nd-level service tickets regarding deployment, system support, deep-dive error analysis, and technical troubleshooting (both remotely and on-site).
- Service Monitoring: Proactively monitor internal and external IT services running at the operating system level to guarantee high availability.
- Patch & Backup Management: Execute comprehensive patch management protocols across all assigned environments and maintain robust data backup and recovery systems.
- Security & Compliance: Evaluate technical security tests and conduct routine compliance audits of all active components and production infrastructure.
- Lifecycle Management: Cooperate closely with application owner teams to plan and execute the lifecycle management of underlying operating systems.
- Asset Management & Documentation: Maintain an accurate, up-to-date hardware inventory and ensure precise, high-quality documentation of all datacenter hardware and software infrastructure.
What You Bring to the Team
- Education & Experience: Vocational or technical training with an advanced qualification in Information Technology, complemented by several years of hands-on professional experience in enterprise IT environments.
- Technical Certifications: Desirable certifications in Microsoft Server, Microsoft Cloud Services, Linux, Virtualization, Load Balancing, Mail Services, or Backup & Monitoring systems. Practical experience with Kubernetes is highly valued.
- Infrastructure Expertise: Proven background in the operations, upkeep, and management of datacenters or physical server rooms, with strong expertise in centralized and decentralized architectures.
- OS Proficiency: Professional-level expertise in navigating, configuring, and maintaining Windows Client and Server environments.
- Mindset & Work Style: Strong analytical skills, goal-oriented motivation, high operational commitment, and an independent, well-structured approach to solving complex problems.
- Collaboration & Communication: Excellent teamwork and interpersonal skills within complex IT divisions.
- Language Proficiency: Fluency in English (C1 level minimum) is mandatory. Proficiency in German (written and spoken) is not required, but considered an advantage.
- Operational Flexibility: Willingness to travel as required, conduct internal training, collaborate seamlessly with supra-regional teams, and actively participate in scheduled on-call rotations.
What We Offer
- Food Vouchers: To support your daily lunch options.
- Health: Comprehensive additional health insurance package for your peace of mind.
- Active Lifestyle: A premium Multisport card, fully covered by the company, giving you access to top-tier sports and fitness facilities.
Location:
Sofia,
BulgariaTime Type:
Full timeContract Type:
PermanentSkills Required
- Vocational or technical IT qualification with several years of hands-on enterprise IT experience
- Professional-level expertise with Windows Client and Windows Server operating systems
- Proven experience operating and managing datacenters or physical server rooms, including facilities and environmental controls
- Primary administration experience with Active Directory and Microsoft Entra Services
- Experience managing hybrid Exchange environments, mail gateways, and internal email routing
- Experience with virtualization platforms, storage solutions, patch management, backups, and service monitoring
- Experience performing security evaluations, compliance audits, and production infrastructure hardening
- Excellent documentation and hardware asset inventory management skills
- Fluency in English at minimum C1 level
- Willingness to travel as required, deliver internal training, and participate in scheduled on-call rotations
- Relevant certifications (Microsoft Server/Cloud, Linux, Virtualization, Load Balancing, Mail Services, Backup & Monitoring) or equivalent experience
- Practical experience with Kubernetes
- German language proficiency (written and spoken) as an advantage
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
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The Company
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
